so how much do i really need in the account at instillation day

Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

I just got an email saying that the first bill will incure prorated amounts plus the first months bill. i was only told to have 85 dollars in the account. I really need to know what all do i need

Katina Grinnell

1 Post
0 Reply Likes

Posted 4 years ago

4 years ago

Diana, Viasat Employee

2394 Posts
470 Reply Likes

Hi Katina, You will be billed for first month plus the
prorated month as you stated. The installation fee, if it was charged,
will be paid when the service is installed. What is needed for you will depend
on the plan you chose. Send your account information to exedelistens@viasat.com
and we can give you an estimate.

2015-10-22T16:19:04+00:00

Jim

542 Posts
279 Reply Likes

Diana, Please correct me if I am wrong but I have been telling customers that the up-front fee including any pre-paid lease comes out when the account is built and that the first months fee plus a maximum of 3 days pro-rated comes out the day the account is provisioned.

2015-10-23T23:08:22+00:00

Diana, Viasat Employee

2394 Posts
470 Reply Likes

Hi Jim, Yes, you are correct, the installation fee is paid when the account is built. I'm sorry I didn’t explain that correctly or clearly!

FYI FOR ALL
When the account is built, we also put a payment method on file.
Please make sure you give us the one you want ViaSat to take payment with. It will be used to pay your bill within 1- 4 days after your account is installed.

(Edited)

This conversation is no longer open for comments or replies.