I have had Exede for 9 months now and the service has been great. I get speeds of 12 to 20 Mbps consistently. The only time I loose service temporarily is during a storm. The ping is extremely high 600 to 700 so a lot of online gaming will not work very well. What I do to solve this issue is I connect my cell phone to my computer and use Tethering on the 4G LTE network to play my games and my ping goes as low as 80 to 120.