So far, after 1 week, viasat is worthless. Weak or no signal. Is this due to bad weather or bad service, or both? Almost hesitant to ask .

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  • Updated 3 weeks ago
So far, after 1 week, viasat is worthless. Weak or no signal. Is this due to bad weather or bad service, or both? Almost hesitant to ask for help, probably get charged for service call, if i even get one
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Kurt Vance

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Posted 3 weeks ago

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Leo George Jr

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If you can, run fast........

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privatejordy

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Some of us had a great install, we're on a great beam and we're lucky. I saw your post and I checked my speed. If it sucks from installation, I would want them to come back out.

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Bill Ross

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Htf is your ping that low. Do you live at 8000 ft. above sea level or something. That’s crazy for Viasat
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Old Labs (VS1-329-L12FZ)

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Offhand it appears he's configured to use a speed test server that is closer to his gateway/core node rather than his physical location - speed test thinks he's in MS but server is in WA - much greater distance than 8000 feet.

I get better pings when I use a server closer to my core node in SLC rather than the default selected fro me in VA - about 6000 mile shorter round trip involved.
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privatejordy

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It's very rare it uses a server that far away, it's usually Kansas or Dallas
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Old Labs (VS1-329-L12FZ)

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Distance from you doesn't matter, distance from your core node and/or gateway does - but really not a significant difference over an 88000 mile round trip - you can pick up a few milliseconds with a speed test server closer to your core node. Speed test results are only relative to the server selected and current network conditions. SpeedTest.net appears to use geolocation (notoriously inaccurate for satellite) to select the server.

Your results are more likely indicative of a lack of congestion at the time it was conducted.
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Old Labs (VS1-329-L12FZ)

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FWIW, Fast.com gives a more accurate indication of ping attributable to Viasat's infrastructure since it typically selects an open connect server that is hosted at your core node and represents the shortest path to the internet for you - just ran a test and got 581 ms unloaded and 1.1 ms loaded (pings are subject to the effects of congestion also) - of course the "speed" (actually an available capacity measurement not speed per se) given is only that you'll achieve for streaming video on your plan (optionally enabled/disabled with the video data saver option if available).
(Edited)
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Tim Spake

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After 2.5 years i still have terrible speeds but no other options other than phone hot spot. Good luck
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Old Labs (VS1-329-L12FZ)

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Kurt,

When you say weak or no signal, which signal are you talking about? The satellite's or your WiFi?

A weak satellite signal could warrant an installer visit, whereas weak WiFi can be overcome with a better router or extender. One or both can impact your performance. One of the Viasat combination modem/router devices is frequently cited here as having substandard WiFi (and many simply opt for their own routers or attempt to use a WiFi extender for better coverage). Using a wired connection to the modem might isolate it to a WiFi (wireless coverage) issue.

Viasat covers defective equipment or bad installs for the 1st 90 days so don't hesitate to call in that time. After only 1 week, do you know how to check and interpret your satellite signal at (depending on which modem you have it may reside elsewhere):

http://192.168.100.1/?page=modemStatus

   

(Edited)