Snowbird considerations

  • 1
  • Problem
  • Updated 6 years ago
  • Solved
Archived and Closed

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Gentlemen, Why have you screwed us snowbirds? First you did away with the "suspension" program for us while we are away from our home with your service, and second you did not tell us that you were doing away with the suspension (and in my case I learned about it after I traveled south for the winter and called to suspend my service). Now we are stuck paying for a service that we don't use because we can't suspend service without sending back your equipemt which is located at a place with no people near it and, according to the weatherman, may have 2 feet on snow on the ground by tomorrow night. Originally I subscribed to your service because we are in a location where satilite if the ONLY option for internet. I payed during the two year commitment period without complaint because I knew that after that I could supend without paying while we were away and not using the service. Please reconsider a "snowbird" program where we can suspend service during a prolong absence. Even paying a small "service" fee would be considerably better than paying full price for something that is not being used. Sincerely John Wozniak, Account # 136188351
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John Wozniak

  • 2 Posts
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  • frustrated, disappointed

Posted 6 years ago

  • 1
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Exede Zac

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Official Response
dxrobertson,

For all customers on Exede, we have the Vacation plan which comes at a price of $9.99 a month (plus lease fee) for up to 6 months within a calendar year.

Our Legacy WildBlue customers still have 2 options available for suspending services.
If the customer has two active accounts, they can elect to suspend one account (at no cost) for up to 6 months while the other account will remain active. For all other customers, who want to Voluntarily suspend service, they can do so at the cost of their monthly service plan.