Slow speeds

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  • Updated 3 years ago
  • (Edited)
Hi, I signed up a couple of weeks ago with excede satellite internet here in Anchorage, AK. Satellite Ak came in and did a great job of installation and setting up the service, and we tested it with the testmy.net webpage, speeds were within contract parameters. Here is the problem; we are currently on liberty pass, understandably slower speeds, but speeds were advertised to be in the 1-5 mbps range on liberty pass. Quite often, we lose internet altogether, no connectivity at all, even after resetting the modem multiple times. Tonight, just trying to do some simple banking online, super, super slow. Damn near nothing. I sincerely hope that this is not something that we are to be expected to live with for $60 to $80 a month (after the promotional first 3 months) Just checked my speed; was 231 KBPS, approximately 5 times less than the lowest advertised liberty pass speed. I am not happy, quite frankly. Any solution(s) Thanks, Leland Blair
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Leland Blair

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Posted 3 years ago

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david, Champion

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How much data have you used? I think there's a point where it slows down pretty drastically.
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Starring Matter

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231 kbs is just under 2 mbs, so you are getting what you are paying for.  And, if you are counting it during peak times (ummm, 5pm to 2am I think?), you may not even get those speeds.  Also, as david pointed out, speeds decrease the more you use over your limit.
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Leland Blair

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No man, a thousand kilobytes is one megabyte . Therefore my speed is just over 1/5th of a megabyte. Not real impressive. Even Clearwire, which was just awful, was better than that. Speeds were always about 1 meg.
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david, Champion

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You're not figuring it right. Starring is right on the speed.
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Leland Blair

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Ok. So I go to test my.net, takes more than several minutes for the download test and calculates at 231 Kbps. How does that figure come in just under 2mbps if one thousand kb's = 1mb?
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Old Labs

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It doesn't...

Originally you stated 231 KBPS and capitalization is important...

kBps means kilobytes per second while kbps means kilobits per second. StarringMatter assumed you meant kilobytes per second, that's all...


 
(Edited)
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Michael Esau

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Get used to it. I live in Oklahoma and my service sucks!
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Leland Blair

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Ha! Well, sorry Michael. Question is, is there anything that Excede can or will do about the issue? I will sure do my part if possible. I'm not asking for much.
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Michael Esau

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I've had Exede for 2 1/2 yrs and they just say I use too much. Never streamed a movie, don't do much really. And I still use over 10gb. Doesn't make sense. I used iPad and iPhone as a hot spot because the LTE so much faster and I have 40gb data.