It took 15 minutes to download your home page. I am a communications engineer. So I know I don't need to unplug my modem etc. You guys make dial up look like the next big thing. as soon as ANYTHING else is available I'm gone.
My favorite saying.. I'm a technician. I fix what the engineer couldn't.. Modem rebooting does a lot of things. One of them is. It re registers with the satellite. That alone can clear up some problems.
Actually I have been in the industry for over 30 years and have more credential than will fit on my business card and I own a IT company with over 70 techs and 20 million a year. The problem is that I have a residence in an rural area and only have a dish as an option