Slowed speeds during Free Zone

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  • Updated 3 years ago
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In the past 3 days or so I have been experiencing reduced speeds during the Late Night Free Zone. I use the LNFZ regularly to download games and watch videos. A few days back I wanted to download X-com from Steam but I found myself getting speeds around 10-30 KB/s, when I would usually get around 1 MB/s. At this slowed speed it would take days to download the 20 GB file.

Closer to 5am I would get speeds around 100KB/s but this is still much too slow for a file this size. I thought it might have been a problem with my Steam at first so I tried changing servers, changing firewall permissions, and restarting Steam multiple times but my download always topped out at the same speeds. Then I attempted to watch some Youtube videos but I was only able to watch them in 360 or 480p, or maybe 720p if I paused the video and waited a few minutes to get a portion of it to load. Prior to this event, I could watch 1080p videos without any buffering.

Seeing that this problem affected Steam, YT, and general internet browsing I attempted to bypass my router and plug my Ethernet cable directly from my modem to my PC. This changed nothing, however.

After this, I gave up and waited until morning. At 11am I tested the same download of X-com and it instantly shot up to 1.5MB/s or more which is a great speed in which I could finish the download in one night. This speed was increased without me doing anything between the LNFZ and 11am, it changed on its own. All of this evidence leads me to believe it is not a problem on my end and I'd like to know what's going on. Has there been server maintenance in the past few days in the entirety of the LNFZ? I'd like to get this fixed in a timely manner so I can refund X-com if it doesn't run well on my PC before the end of my 14 day period is up. If I can't get it to download though, I'll never know how well it runs. The sale on Fallout ends in two days, and I need to test those games as well.

If anyone could help me with this issue it would be greatly appreciated.
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Everett

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Posted 3 years ago

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Corey E.

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First off, I will tell you that I have experienced this some myself. I can tell you from my expert opinion what may be going here. I have come to realize that this becomes more of a problem on Friday and on Saturday nights. The reason for this is a lot of people have off from work and those same people tend to stay up late, therefore they are also using the "late night free zone". I do want to ask you how often is this happening?. I also wanted to ask you are you a wildblue or a exede customer? if you are not a exede customer yet, I highly suggest it, and this maybe one of your problems, because 1.5 MB/s is still a very slow speed. You can also be having a alignment issue, or a modem issue, or even a TRIA issue ( the eye on the dish that sends and receives data). Have you tried rebooting the modem? Have you looked at all of the cable ends to make sure that they are secure? All of these can explain what maybe going on. I want you to go on your internet browser and type the following in 192.168.100.1 and give me the stats that you see under Modem and TRIA. This will help me be able to help you a lot.

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Everett

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It's happened every night starting on Wednesday night and it never gets better though the night. Like I said, it got to 100 KB/s in in the last hour of the LNFZ but that's it. I'm an Exede customer. Nothing has changed that I know that could have caused this like dropping the modem, or something falling on the dish. the cable ends are secure and I've rebooted the modem. Would this stuff really matter though if it works fine all hours of the day except the LNFZ?

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Larry Lockie

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8.8 SNR seems kind of puny to Me. All of my installs are in the 10.+ to 12.++ range. Not sure without being there, but maybe you are slightly off center on the beam.
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Knight Rider

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Yea I saw that on his and was thinking it could be a little higher. I might actually play with mine a little I noticed the other day it was only in the 5-7 range
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Everett

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Hm, after a quick search I know that a higher SNR is better but I don't know how to make it higher. Browsing during the day is fine (in terms of rural internet) and that's when I took that test. By the way, I wasn't downloading anything when I took the test if that's what you mean, Larry.
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Knight Rider

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Only way yo get it higher if possible would be to adjust the dish. I would recommend doing it your self though even though I said I was going to. I have watched many installs and I have an idea what I'm doing. If you think it could be higher I would let a dealer do the adjusting. But wouldn't call one just yet.
(Edited)
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Old Labs (VS1-329-L12FZ)

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Have been experiencing slowdowns during the early part of the LNFZ for quite some time now - everybody's learned to leverage the LNFZ scheduling downloads for 12:00 AM when the floodgates open; and I usually don't get reasonable speeds until 2:00 AM after rush hour(s) subside.

Lately, however, I'm starting to see the occasional night where I only see a 1 hour window between 2:00 AM and 3:00 AM at top speed - my guess is that those on Evolution plans are starting to discover and leverage the EBFZ also (although it appears most of those are content to simply get up early at 5:00 AM and use it for 3 hours)  - 1.5 MB/s equates to 12 Mbps (Exede's touted speed).

As a general rule, I'm good between 3:00 AM and 5:00 AM.
(Edited)
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Everett

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Oh, I hope that's not the case. Exede speeds have only gotten slower and slower for me. A year ago I used to be able to play Assassin's Creed IV multiplayer or GTA Online (always had lag though) and now in GTA  there are no other players in the game except me.

I definitely see what you're saying. One time months back I had run out of  data for the month and was waiting for the LNFZ at 12am but my speeds only increased at 12:30am. That made me think that the LNFZ had somehow been moved forwards 30 minutes so now I always wait until 12:30 to watch videos so to not waste data. From what you're saying, the speeds may have stayed slow for around 30 minutes because of all the people getting on and automatic downloads starting. Until Wednesday, I've never really has slowed speeds during the LNFZ, and definitely not all night. These past three days it never got better except for at around 4:30 am it increased from 30 KB/s to 110 KB/s this morning. The morning before that I gave up at 2:30 am with it still at 40 KB/s or so.

I can understand more people getting on and slowing things down but not as quick and drastic as I've experienced. My first thought was that it might have been other users, but then I started to wonder if Exede was throttling the speed but neither of you suggested that.

I'm definitely gonna try again and see what speeds I get tonight but I'm hoping things will just magically turn back to normal.
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Knight Rider

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Chances are its like labs said its just congestion on the free zone. More and more people are using the video programs to download their videos during the free zone.
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Everett

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I'd easily believe that if it had not happened so suddenly. A couple days before this event I was watching/downloading stuff perfectly and all the years since I've had Exede before that. It also seems these people would let up at some point; it was slow all 5 hours.

How close would someone have to be to you to affect your speeds? Say for example I lived on the East Coast, and them on the West, I don't think our downloads would affect each other. Maybe Exede has offered service to another area code near where I live? It still seems unlikely that they would use it all 5 hours, and no one around where I live uses the Internet that much, much less downloads GB's worth of files for nights straight. Still, maybe my area was merged with another area and that's why the speeds are slow?
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Knight Rider

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You being merged with another area not likely. The beams and gateways thay each beam go to are fixed and never change. Now its a possibility that the channel your modem is in might have changed and your on a congested accel net server. If that's the case exede can look at of and manually move you if the think that's the case.
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J&J

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The LNFZ is when the hard-core downloaders come out.  The data pattern is no longer web browsing data burst, but solid downloads.  This taxes the system into oblivion but it's when to get the things we want without getting DAP'd.  It is also a method for Exede to see what happens when everybody is unrestricted.. what to expect if data caps are ever lifted entirely.  The data consumption would eventually level out over the course of the month but still it shows what bandwidth would be used in the month, but distributed over 24 hour periods rather than concentrated in the LNFZ.  To maintain highest daytime speeds possible the heavy users are unleashed late-night.  It's a nice thing Exede did by setting up the LNFZ because they really didn't have to.  If it runs a bit slow, oh well, at least it didn't count against us.     ;o)
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Larry Lockie

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Since their chief competitor has an equivalent LNFZ, they are pretty much forced to do so, in order to retain market share. Simple economics.
I think that if they offered unrestricted 24/7, the whole thing would even out in no time, But I"m not running the show.:>)
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Knight Rider

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I would be curious to see a speed test from speedtest.net when you say you are getting good speed compared to when you say you're getting slow speed.
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Everett

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Sure, I'll do that. I'll post both tests tonight if/when it slows down.
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Diana Zurbriggen

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I've ran into same problem. I am beginning to hate Excede without a doubt. When contacting the company of course they first blame it on the customer as to why your speed is so slow. One person told me it was when they do maintenance. Frankly its a call center and those girls have no clue as to why your having problems. I think Excede is a rip off. I've written my states attorney general on their business practices and I hope to hear a response. I do not care for anything about them. Nor their practice of taking money from my account before billing. I want to see what I am being charged for prior to and they flat refuse. In other words they have open access to your account and can withdraw any amount they want. Today my speeds will be down to nothing because it goes off when the wind blows which is again according to them my fault. They installed, didn't concrete the pole so when it rains or windy it moves just enough that I get no service. I encourage anyone having ongoing problems to contact their states attorney general in hopes to MAKE exced provide a service they calim t o at affordable proces which right now they simply rip  country folk off.
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Knight Rider

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First off contacting the states attorney general is going to get you nowhere. Coming here and asking nicely for help with get your issues resolved in no time. Now back to your problems if your are having slower then normal speeds you can send exedelistens@viasat.com an email and they can look at your account and do some trouble shooting with you and see if they can get your speeds up. Before you do that though I'm curious what your speeds are. If you could post the results from speedtest.net that would help us. Second if you got the pole mount as I my self have and its not cemented in the ground that's not exedes fault that's on the installer. So if that really is the case that needs to be fixed and exede would be happy to get a service call scheduled for you and get someone out to double check your install.
(Edited)
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Everett

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My speed during normal hours was 18 mbps down and 3 up and during the free zone it was 9 mbps down and 1 up.

But... I did get it fixed. About 1:30 am I restarted my modem and it shot up to 500 KB/s and then 30 more minutes it was at its normal 1.5 MB/s self. I'm still curious as to why I had to restart my modem at night when it was working fine in the day, but I'm glad I got it fixed. Thanks for the help guys. :)
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Exede Lindsey

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Hi Everett, sorry to hear about your recent LNFZ slow speeds, also glad you were able to get it resolved. If I can further assist, Please feel free to send me an email with your account and contact info to exedelistens@viasat.com . Thank you for posting. 
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Knight Rider

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9Mbps down during the free zone is normal and quite a good speed considering they advertise their speeds at 12Mbps down and 3Mbps up during off peak hours.

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