Slow upload speeds

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  • Question
  • Updated 8 months ago
  • Answered
  • (Edited)
Please hold on billing my account until you provide the service I am paying for. My upload speed this morning is less than 1mg I have had to keep paying for my ATT dsl as it is faster at this moment than my uploads on your platform. I have a appointment and ticket ######## and appointment on Monday with your service tech. Again don't charge my card until you deliver what you have sold me.
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Randy Beard

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  • Frustrated

Posted 11 months ago

  • 3
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Matt B, Viasat Employee

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Randy, 

This is not a direct support forum, we cannot make changes to accounts when requested from this site.  You will need to call into Customer Care.

As your account is an Exede Business account, you will need to call Business Support at 855-313-4111.
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Ben Jumper

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MY upload speeds are just 1.04 according to speedtest.net but REAL LIFE is 0.5 when uploading to YouTube!

I am on Viasat-2 now. I WAS getting 3 Mbps UL on Viasat-1. Something is Seriously wrong and Viasat is NOT listening despite what their e-mail address says (viasatlistens@viasat.com) or  answering their e-mails well (NOT Fixing the problem) because this has been going on for a week and NOTHING is being done about UL speeds OR the DL speeds DROPPING from 18Mbps on Viasat-1 to as slow as 3 Mbps on Viasat-2!


  WHAT???
(Edited)
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Mark here

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That's the first I have heard of VS2 giving those numbers
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VeteranSatUser, Champion

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No. Thrre have been some user on here reporting similar or worse results. You have to be in a high density spot beam to really notice a difference.
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Mark here

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Like we are  :-(
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Dan Savage

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suffering the same slow internet response, before he hung up made it seem like its my problem cant wait til the contract ends.
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Christie Wilson

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Got the sliver plan 2 weeks ago and hate it. Not what they promised at all. I was very specific in my need to have at least 2mbps upload. They said oh no problem you should easily have 3. I get 1 and below. I can't work from home. It was a complete waist of money time and energy. I have spend countless hours on the phone with them, had a tech out and just excuse after excuse. The tech couldn't even register a upload when he ran a speed test. seriously pissed off customer.
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VeteranSatUser, Champion

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What did you have before the Silver plan?
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Andy Schack

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Upload speeds are definitely under par in Large Beams...not sure why...have asked but haven't received an answer. If a prospective customer asks about upload speeds I tell them that it is under 1meg. I'd rather them be pleasantly surprised that totally ticked.

Andy
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VeteranSatUser, Champion

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Isnt it true too that upload speeds are a lot more weather dependant too? In other words it takes more juice to shoot a signal up than receive it?
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Dan Savage

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With the amounts of the same problems presented in this blog ViaSat has either over crowed its bandwidth to gain additional revenue or their equipment is outdated. either way ViaSat will or cannot do anything to solve this problem.
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Christie Wilson

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I will be telling them to stick it where the sun don't shine. I emphasized over and over how important that upload speed was for me. They lied they knew they couldn't get me that speed. EXCUSE AFTER EXCUSE.
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Paul Adams

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I'm a new customer, Silver V2, bitterly disappointed that uploading is so slow - no better than my dsl service (which is 0.7 mbps). I don't care about download, I need adequate upload.
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VeteranSatUser, Champion

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Do you really need to spam every post about your slow upload speed?  We get it.  You are not happy with the upload speed. 
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Andy Schack

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i was beginning to think I was accidentally clicking on the same thread over and over. 

Andy
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Harmony Mountain

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I called to check on service. They would not answer when I asked if they were going to cancel when they did not provide what they advertised. She would not answer and just tell me it was 15 a month to cancel the contract. Obviously I have not signed up. They think they have you over a barrel if you dont have access to cable or DSL. Shady that they dont guarantee anything but advertise whatever they want. If I did this I would be arrested

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