Slow upload speeds and breaks in connection

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  • Updated 1 year ago
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I have been dealing with this problem for a long time. I have had your service guys, and paid for it, out here to check my equipment and install. Of course nothing is wrong is the result. Now I am at the place of dropping your service for good for it is no good.
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Patrick L Brophy

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Posted 2 years ago

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Diana, Viasat Employee

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Patrick, We'd love to take a look at your account and see if we can help. There are multiple reasons for slow speeds. Please send your account and contact information to exedelistens@viasat.com.   
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HMC1940

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There are many reasons you could have slow speeds. Congestion on your beam could be one. Also if you have a lot of information of where you have been etc in your internet history. I clean my internet  history before going off line.
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gg myer

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Exede slows down, or correct me if I'm wrong, disconnects is more like it, when your data level exceeds your monthly allotment. Viasat really needs to stop this practice. More and more people are going to cancel their accounts because of the disconnects. I have a data cap on my phone, but when I go over my limit my phone does not stop working. It increases the buffering time on videos or slows up and downloads.
At this time I can't wait for FIOS to come into my neighborhood. Viasat is not responding to customer complaints about this issue. This is just an observation from my own experience. Sorry if I seem offensive, but this company needs to re-evaluate some tactics or soon they will be obsolete.
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Patrick L Brophy

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Actually it does it almost all the time. If at my renewal it does not do it it does not take long for it to start happening. Viasat does not have enough competition in my location. It follows with all the comments I have gotten so far. It makes sense. Fat and lazy would be my guess. Funny thing this profit motive. Humans and their desire protecting their turf. All it would take is one company that would discover the mountain markets in rural areas to change this.
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les

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sadly in our mtn area there is either excede [which has failed me the last 7 years]
or dishnet, direct tv or hughsnet
but I know these other services are just as bad
(Edited)
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Steve Frederick-VS1/Beam314, Champion

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les, you really have only two choices since DirecTV and Dishnet are under an agreement with ViaSat/Exede and Hughesnet to provide internet service under their name.

I have been very happy with the service I have gotten from Wildblue/Exede over the past 9 plus years, and am glad that internet service is available to those of us living in the rural area.
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les

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shucks - I thought it was all hughsnet, but wasnt sure because a few local installers of the "other" dish system claims theirs to be the best.
and of course better than hughsnet -
[in my mind I thought that is not saying much]
 on a few occasions I have been able to test the "other" dish Internets and even tho they claim better numbers - the reality showed me they are slower than my old basic viasat plan of 1 mb. plus their data limit was around 10gb
those "other" dish nets were not very good at streaming even youtube tutorial video that my old viasat  did smoothly [in the mornings] which surprised me.
 my though is as you explain - Viasat is our best choice where I live.

   thank you for the information about the "other" dish types available being just hughsnet..
(Edited)