After spending 20 minutes on hold with but silence, my issue is still unresolved. I have called every month for the past 4 or 5 months when my data had flipped and today my download speed is 1.72 and my upload is .53. WTF? The fastest I have gotten in the previous months was 3.78/1.53 and tbis is suspiciously after i placed a formal complaint. I used to get almost 20 mbps for download through my router. I also get get routed to severs in Louisiana, Alabama, Mississippi, any where but Texas even though I was on servers here before my complaint. I have pictutes to prove all of this . It was verified to me by the rep that left me on hold for 20 minutes that their system controls the speeds of their customers. I have been throttled to the point of not even being able to open an email when my Linerty Pass package clearly states that even when I go over my data, I should be able to do every day things. This company is comprised of liars and thieves who have absolutely no care for anything but how much money they can make with a subpar service at best.