Slow speeds on new laptop

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So we just bought a new low end laptop and I'm not in the process of adding the normal software stuff.  6 days in to our cycle, and we're already over our 12 GB limit, but that's another story....anyway, I know I'm already on the superslow pass.  So, while downloading on the new computer, the virus software download tells me that I'm downloading at 5-10 Kb/s (not Mb/s)...and that reminds me a lot of telephone line speed.  So, I decide to head over to speedtest.net on my "old" laptop to see what the deal is.  For some reason, speedtest.net tells me I'm downloading at 2.23 Mb/s.  What gives???
So....now I can't really get the bx lines about beams, streams and over my limit.  I guess I could get some story that my new laptop is much slower than my old one.  Or maybe I just hit it at an exactly perfect time and the speed at speedtest.net just registered faster at that.  Well, tested again and got 2.71 Mb/s and the other download...now is at 12-14 Kb/s.
Can't wait for another provider to come in.  Really dislike the bx that keeps showing up with Wild Blue.  Unfortunately, Hughes is about the same.
If I end up uploading the video here of the two laptops side by side, I guess that means it could take anywhere from 1 hour to 250-400 hours.
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Peter Fuchs

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Posted 2 years ago

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Judge and Jury

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Your argument is self-annihilating.  You proved the problem is with your equipment.
 
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Peter Fuchs

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Oh please...do share.  I've experienced slow speeds with over a dozen different devices spanning  several years (13 to be exact) using the two nationally known satellite providers.  I've used really inexpensive laptops through mid-range surface 3 laptops, and higher end 6th gen - i7 laptops.  I've experience faster speeds with same devices and services.
While equipment could indeed be the problem, it wouldn't actually belong to me if it was.  The only equipment in question is the pieces that Wild Blue made me switch to when they forced the upgrade to Liberty, and will not allow me to revert back to prior plan.  Whatev the case, my AC1750 Netgear served me well for a few years (first the R6300, then the R6700)...but alas, I can't use that problematic, incredibly ranked equipment.  But.....what do I know.
So....why Craig.....whatever do you mean?
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Judge and Jury

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So....why Craig.....whatever do you mean?
Simple... You said...
 So, I decide to head over to speedtest.net on my "old" laptop to see what the deal is.  For some reason, speedtest.net tells me I'm downloading at 2.23 Mb/s.  What gives???
You used 2 different computers and got 2 different speedtest results.
This is your equipment, not exede's.
 
 
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Peter Fuchs

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Interesting.  So it appears the only possibility is the equipment.

Someone really smart once told me that one of the things that influenced speed was the number of devices taking up bandwidth.  The more devices taking up bandwidth (even really good, non-problematic devices) would impact speed.

Anyway, I found it interesting, and possibly upsetting if you're right, that my brand new, much better laptop would perform better than a 5 year old.  So...I ran another speed test this morning, and low and behold, both of them were above 19 Mb/s.

So for some reason, both pieces of equipment are better today, and similar in speed (19.3, 19.7).  I understand why both are better (this is the "freedom pass" timeframe).  What I don't understand is why they both got uncomparitively better.  I guess my new laptop may have been tired and needed some good overnight sleep so it wouldn't be 250-400 times slower than a 5 year old.

What still puzzles me though is that while I understand why both would have been slow yesterday, only one of them was.  From today's experiment, the new laptop is not slower than the 5 year old, so that possibility is out.  

I'm hoping there are some other non-equipment related theories.  
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Jim16, Champion

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"the virus software download tells me that I'm downloading at 5-10 Kb/s".    What the heck does that mean???  Did a search and found this.... 

"The reason is that all network traffic goes through the  Anti-Virus  filter that may affect the indicated upload or download speed.

To measure the real speed of your Internet connection, download a file larger than 100 MB using a download manager or a torrent client."

(Edited)
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Peter Fuchs

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That's what this ended up being (a large file).  I didn't use a download manager....the file and updates were 392 MB and the virus software had a status indicator (similar to other softwares that show "x% complete" and the status bar showing progress), but this one had a visual of "X% of 392M dowloading at Y.Y Kb/s.  Estimated __hours __ minutes remaining." 
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Bev, Champion

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What you see on a speed test and, what your actual download speed is from any give server can vary greatly.

You may see 12 or 15 Mbps on a test but, much slower on an actual download. The server you connect too as well as every hop along the way plays a role, not just your equipment and Exede.

Perhaps the download server you need is very busy at the time, maybe they have throttling in place, maybe one of the up to 30 or so hops is having issues or, throttling due to high volume at the time.

So many factors to consider, a trace route of, Fiddler logs to that server can help isolate the bottleneck if you see generally good speeds but slow from just a few, or just one server.
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Danehardin

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This is a common problem of a user. When the laptop has been running a long time.Tem file has stored and any apps are working in the background so it should be clean of temp file and install antivirus
(Edited)
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Matt B, Viasat Employee

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This is a two-year old thread.  Locking it.

This conversation is no longer open for comments or replies.