Can't reach tech support

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  • Problem
  • Updated 4 years ago
  • Acknowledged
  • (Edited)
This URL claims you have 24/7 tech support I've tried calling 855-894-5665 as well as 855-493-9333 regardless the prompts I take your IVR mashes in a dozen or so digits to transfer the call and I get disconnected every single time.  

I'm on the Exede 25 plan paying $140/mo and I'm not terribly thrilled with the performance of my connection the past week or so.

I am NOT capped and it shouldn't matter anyhow since these tests took place in the LNFZ and yes I've tried resetting the modem, routers, blah blah blah.  Yes I'm aware of Liberty plans but I'm not on a Liberty plan.
Photo of Jason


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Posted 4 years ago

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Photo of Joshua


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Hi Jason,

You can also try emailing with the issues you are seeing. There are some areas where the bandwidth on Exede's satellite bands are saturated (especially during the holidays where many people spend more time at home) which causes slow speeds. It's also possible that you have an issue with your installation (e.g. your dish is out of alignment).

Try calling the Exede Customer Service number (855-463-9333, I noticed the number you have is 493 vs 463) which can be found from . The hours of Customer Service are posted here, If you were trying to reach Customer Care, they are not 24 hours.

Hope that helps and good luck with getting your speeds back.

Photo of Exede Lindsey

Exede Lindsey

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Hello Jason, I’m sorry you have not been able to get through to our tech support, from what I’m understanding  there was a slight problem with our lines but all have been resolved as of now if you would like to attempt again a great number to call for our Tier 2 support would be 866.945.3258. In regards to the recent speeds, due to the increasing number of users online because of the holidays and out of school kids, you may expect a slight drop in speeds than normal. I would be more than happy to review your account and see how I can further assist. Please send your account and contact info to Or assist or you can give us a call at 866.945.3258. Thank you