Slow speeds for last 2 weeks

  • 1
  • Problem
  • Updated 5 years ago
  • Solved
  • (Edited)
Archived and Closed

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I have been experiencing speeds of from 2.2 Mbps to 4.4 off and on for about 2 weeks. I have rebooted, power cycled and tried it without the router. I am not over my data threshold. I have not called because I work and haven't had time but I am really frustrated. Any suggestions?
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Teresa McDermott

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  • frustrated

Posted 5 years ago

  • 1
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ExedeEmerald

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Hi Teresa I am sorry that you are experiencing slow speeds. I would be happy to take a look into this for you and see what I can do. Please send an email at exedelistens@viasat.com with your account information. Look forward to speaking with you further and getting your internet speeds back up! =) 
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HMC1940

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If you have Wildblue it could be to many people on the beam. I was having a lot of trouble with Wildblue of having slow speed and I wasn't over my data threshold either. Tech person came out and tweak dish --didn't help in my case. So I changed to Exede. Have been on it about 2 years and am still happy with it and getting good speed.---I had my Wildblue through Directv.
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Teresa McDermott

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I got a reply from Exede today telling me there was congestion in my area. I'm not sure that's a good enough answer.

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