Hello, I've got the Unlimited Silver 25 Plan. My speeds have been pretty slow lately. Especially today/this evening. I restarted my router a couple times and it didn't help. I called Tech support and ended up being transferred to Tier 2 support. The gentleman that I spoke with said that the beam I was on was highly congested. He then said he was going to call someone and see what the average speed was for this time on my beam. He said 2.2Mbps. So my speed was reflecting normal at this time. That's complete BS. Can't have 2 video streams going right now. That is NOT right. I hate to complain but I shouldn't have this kind of issue as a paying customer. I pay almost $130 a month for this service. I don't think I'm asking too much. Seems to me that ViaSat is spreading themselves a bit thin. Not happy at all.
Posted 10 months ago
VeteranSatUser, Champion
Stephen Rice, Champion
Looks fine to me, considering it is primetime. Your speeds will increase once primetime is over.
Yeah. I know. Obviously....
This looks fine to you?
VeteranSatUser, Champion
Faster than the speed on my beam right now.
VeteranSatUser, Champion
Stephen Rice, Champion
I've used all of my priority data for the month and it's prime time, so naturally it is slow.
This morning my speed was 8 mbps. Right now my speed is 0.16 mbps. No complaints from me.
This morning my speed was 8 mbps. Right now my speed is 0.16 mbps. No complaints from me.
Stephen Rice, Champion
Stephen Rice, Champion
I don't understand why everyone is defending ViaSat. Like I said previously, I am ok with it slowing down during primetime. However it's not ok for it to be that slow. So slow that I can hardly watch one video stream let alone 2 simultaneously. It's not my problem that ViaSat has over congested the beam I'm on. I am a paying customer and should be able to still use my internet during primetime like I do any other time. I'm not asking for the full 25Mbps speed for my plan. Hell im not asking for much. I've had no other issues. Viasat has taken on too many customers. If I had any other options, I wouldn't have gotten satellite internet. I'd like to see a ViaSat Rep get on here and reply to me but it probably won't happen because they know I'm right. They have got to get more people moved over to the 2nd satellite. This is getting horrible. 2 weeks ago my speeds during primetime were under 10Mbps but over 5Mbps. Now I'm under 1Mbps and staring at a buffering ring spinning. PLEASE DO SOMETHING ABOUT THIS VIASAT.
We're not defending it. Believe me, I get as frustrated as you do and sometimes wonder why I'm paying this kind of money. But the fact is that Hughes isn't any better. You just have to learn how to manage your data and browsing habits differently than city folks do.
VeteranSatUser, Champion
FMJ is right. There is no way I could watch Netflix or Amazon during primetime. But like Stephen, I queue up my video at odd hours and stream with no buffering during primetime.
Sure it would be great to be able to stream on Viasat internet without jumping through hoops. Unfortunately, that is not always possible, and one must be creative on how to make it work!
Sure it would be great to be able to stream on Viasat internet without jumping through hoops. Unfortunately, that is not always possible, and one must be creative on how to make it work!
Champion
Could you explain what you mean and how you would queue up video and watch later?
Could you explain what you mean and how you would queue up video and watch later?
VeteranSatUser, Champion
Depends how you want to watch. Do you want to watch on a tablet, computer, or TV? Tablets or computers you can download Netflix and Amazon content and watch later. If you want to watch on a TV, you need to download and then use a combination of Playon and Roku. If you do a search on this site, you should be able to find detailed instructions on how to do it.
Stephen Rice can explain better than I can!
(Edited)
Stephen Rice, Champion
If Viasat didn't oversell their service, we would all be paying $500 a month. Airlines and hotels do the same thing to keep prices low.
(Edited)
try $140.00 per month
they need the money too pay for the new bird people out there go nuts playing games down loading watching movies they can do that but some of use just want the page too load get there email So stephen if your happy cool. At $60.00 per month be doing a happy dance
Stephen Rice, Champion
I watched The Cosby Show and M*A*S*H tonight with zero buffering thanks to my Plex server. I'm too lazy to get off the sofa to dance.
Mr Rice
Would you mind explaining what Plex server is. Please see my comments to Champion (scroll up) Seems like a way to free up some of the prime time congestion if Via Sat would explain how to do so.
Thanks
Would you mind explaining what Plex server is. Please see my comments to Champion (scroll up) Seems like a way to free up some of the prime time congestion if Via Sat would explain how to do so.
Thanks
Thank you Mr. Rice.
I am on the same Silver plan, and i have never seen less than 1.5 mbps during prime time, and most of the time it is at least 2.2 down 1 or so up during prime time. Speeds at other times 20 + down and upto about 3.5 up.
Its all about the bass, er the beam. So what i get and you get depends where we are.
In any case I think all the plans should provide a no less than speed, like 1.5 mbps down and 1 up.
Even at those very modest speeds you wouldn't get 480 without major buffering, throw in 2 or 3 devices on the web, your crawling.
Still waiting for V2's major sharing the workload impact..............
Its all about the bass, er the beam. So what i get and you get depends where we are.
In any case I think all the plans should provide a no less than speed, like 1.5 mbps down and 1 up.
Even at those very modest speeds you wouldn't get 480 without major buffering, throw in 2 or 3 devices on the web, your crawling.
Still waiting for V2's major sharing the workload impact..............
VeteranSatUser, Champion
It is all about the beam.. Location, location, location.
Stephen Rice, Champion
My priority data reset today. Speed is 17.9 mbps right now. I am paying for up to 12 mbps.
I expect speed to be somewhere between 1 to 10 mbps once prime time kicks in.
I expect speed to be somewhere between 1 to 10 mbps once prime time kicks in.
I see this post started/ended 6 mos ago. Is this still an issue with the new plans and the new satellite going up? I attempted twice for install but refrained for I have ATT hot spot internet never capped always around 20 Mbps. Unfortunately once you hit 100 gigs, you get charged more. I came from the city where you could accidently leave Spotify or movie on and not feel any shame. Now I live in the sticks, off a dirt road, in the woods, in a valley in the kettles. Lucky to get sunlight, let alone internet. I have installation set up for tomorrow because of the unlimited plans.
Yes it's still the same. Experience will vary depending upon which service area (spot beam) you reside. Unlimited plans are only offered on Viasat-2 and you may be ok but may depend on whether you're on a large or small beam having different capabilities.
If you exceed your data usage threshold you will be prioritized behind all other subscribers in your service that have not exceeded their thresholds. During peak congestion periods, your speeds may and can be as dismal as those that initiated this conversation. Also review the not so fine print at:
https://www.exede.com/documents/master/unlimited-data-policy.pdf
If you've been lured solely by the promise of "unlimited", understand what "unlimited" means in this context as well as the video streaming policies (throttling of detected video streams).
Before jumping head first into the pool, you might also want to review some of the other legal documents at:
https://www.exede.com/legal/
If you exceed your data usage threshold you will be prioritized behind all other subscribers in your service that have not exceeded their thresholds. During peak congestion periods, your speeds may and can be as dismal as those that initiated this conversation. Also review the not so fine print at:
https://www.exede.com/documents/master/unlimited-data-policy.pdf
If you've been lured solely by the promise of "unlimited", understand what "unlimited" means in this context as well as the video streaming policies (throttling of detected video streams).
Before jumping head first into the pool, you might also want to review some of the other legal documents at:
https://www.exede.com/legal/
(Edited)
Seems like all the normal legal mumbo jumbo. Granted what have now is not throttled, it's not what I'm looking for and if I have to call ATT one more flipping time, I'm going to go insane. Hopefully Viasat C.S.R. is even half of what I expect, it will be 500% better!
Ethan F
Ethan F