
- 7 Posts
- 1 Reply Like
Posted 10 months ago
- 1687 Posts
- 1004 Reply Likes
A lot of customers would trade you in a heartbeat. That is probably little consolation for you.
When all else fails, send an email to viasatlistens@viasat.com describing your problem and give them a chance to help. Include your account number and contact information. Your account number probably starts with the number 3.
Stephen Rice, Champion
- 2546 Posts
- 1312 Reply Likes
- 61 Posts
- 36 Reply Likes
Stephen Rice, Champion
- 2546 Posts
- 1312 Reply Likes
- 15 Posts
- 11 Reply Likes
4/15/2018 - 21:54654
Download: 0.57
Upload: 0.54
Location / Server: Los Angeles, CA - Frontier - Exede
4/15/2018 - 21:53596
Download: 0.40
Upload: 0.35
Location / Server: Los Angeles, CA - Time Warner Cable - Exede
4/14/2018 - 21:10576
Download: 0.29
Upload: 0.64
Location / Server: Los Angeles, CA - Time Warner Cable - Exede
4/11/2018 - 22:38596
Download: 0.33
Upload: 0.39
Location / Server: Burbank, CA - Sprint - Exede
4/11/2018 - 22:23597
Download: 0.42
Upload: 1.10
Location / Server: Los Angeles, CA - Frontier - Exede
4/11/2018 - 20:11600
Download: 0.52
Upload: 1.17
Location / Server: Los Angeles, CA - AT&T - Exede
4/11/2018 - 18:44619
Download: 0.14
Upload: 1.21
Location / Server: Los Angeles, CA - Frontier - Exede
3/21/2018 - 20:43608
Download: 0.41
Upload: 1.11
Location / Server: Sacramento, CA - QTS Data Centers - Exede
3/14/2018 - 20:19599
Download: 0.48
Upload: 1.15
Location / Server: Los Angeles, CA - SingTel - Exede
3/10/2018 - 19:51630
Download: 0.19
Upload: 0.53
Location / Server: Chicago, IL - Speedtest.net - Exede
3/10/2018 - 19:41712
Download: 0.11
Upload: 0.55
Location / Server: Los Angeles, CA - Speedtest.net - Exede
VeteranSatUser, Champion
- 4494 Posts
- 2747 Reply Likes
- 44 Posts
- 4 Reply Likes
- 7 Posts
- 1 Reply Like
VeteranSatUser, Champion
- 4505 Posts
- 2758 Reply Likes
VeteranSatUser, Champion
- 4505 Posts
- 2758 Reply Likes
- 7 Posts
- 1 Reply Like
Stephen Rice, Champion
- 2546 Posts
- 1312 Reply Likes
- 449 Posts
- 233 Reply Likes
Stephen Rice, Champion
- 2546 Posts
- 1312 Reply Likes
- 8 Posts
- 4 Reply Likes
Steve Frederick-VS1/Beam314, Champion
- 2943 Posts
- 1868 Reply Likes
- 2355 Posts
- 2067 Reply Likes
VeteranSatUser, Champion
- 4505 Posts
- 2758 Reply Likes
- 8 Posts
- 4 Reply Likes
VeteranSatUser, Champion
- 4505 Posts
- 2758 Reply Likes
If you are not a novice, you should know there is no minimum guaranteed speed with satellite as there are way too many variables. That isn't a criticism of you, but some beams are so congested during primetime they are slowing down for everybody.
- 8 Posts
- 4 Reply Likes
VeteranSatUser, Champion
- 4505 Posts
- 2758 Reply Likes
Unfortunately, the best solution at this time is to not burn through priority data. Once priority data is used up, all bets are off.
- 8 Posts
- 4 Reply Likes
Stephen Rice, Champion
- 2546 Posts
- 1312 Reply Likes
$88 a month translates to Bronze 12. Bronze 12 is $70 a month, plus $10 equipment rental and taxes. That is $80 a month plus tax, which could easily add up to $88.
Lets spell out the terms of Bronze 12 for Davis.
Bronze 12 is speeds up to 12 mbps. It comes with 40 GB of priority data. You won't always have 12 mbps speeds, but you will have priority over other customers until you use 40 GB of data. Once you use your first 40 GB of data, your priority will be reduced. This is so other people can have a chance to enjoy their speeds as well.
If the network isn't busy, you will get better speeds, but keep in mind, you lose priority after using your first 40 GB of data.
From what I could see from the screenshot of his speed tests, he is consistently getting speeds over 5 mbps. One of his speed tests was even 16 mbps, yet he is only paying for speeds up to 12 mbps.
His speeds are fine and are consistent with the plan he is paying for. On Sunday night he had one speed test that was 659 kbps. The rest of his speed tests were over 1 mbps, many of them during prime time.
- 8 Posts
- 4 Reply Likes
Stephen Rice, Champion
- 2546 Posts
- 1312 Reply Likes
If you are getting speeds below 100 kbps and you haven't used your priority data, there is a problem. Send an email to Viasatlistens@viasat.com to have corporate look into it. They are good people and can do much more for you than the people who answer the phones.
- 8 Posts
- 4 Reply Likes
Stephen Rice, Champion
- 2546 Posts
- 1312 Reply Likes
I'm from Louisiana and I'm not the sharpest tool in the shed.
Incidentally, if it was a dealer who lied to get you to sign up, be sure to mention it when you send that email. Viasat needs to know when these things happen.
VeteranSatUser, Champion
- 4505 Posts
- 2758 Reply Likes
Not ready to give him the title of the Most Interesting Man in the World, but on this forum he might be the closet thing to it!
Stephen Rice, Champion
- 2546 Posts
- 1312 Reply Likes
- 2355 Posts
- 2067 Reply Likes
- 8 Posts
- 4 Reply Likes
- 4281 Posts
- 4363 Reply Likes
Actually, for whatever reason the moderators (the actual Viasat employees) would prefer that folks not piggyback on an existing post as shown in the sidebar of the community home if expecting an official employee response:

I suspect it just makes it easier for them (the moderators) to identify posts they haven't personally responded to (those that they haven't assigned a status to - e.g. acknowledged, answered, in progress, etc.) and is really an indictment of how horrible GetSatisfaction is as a support venue. This format leaves a lot to be desired and some of the problems are evident even within this single conversation - such as not knowing which comments are in reply to which comments, a lack of appropriate categories for general chit chat and/or banter, inability to locate posts that have been archived yet contain pertinent information, poor search capabilities, etc. not to mention the general misconception new folks here have that this is a direct support venue - it's more customer to customer self help oriented.
Then again the workflow for creating a new conversation actually encourages piggybacking... go figure.
The old forum was much better suited to the task of a support forum before it was killed off. Your only other option now is:
http://www.dslreports.com/forum/wildblue
- 2355 Posts
- 2067 Reply Likes
- 4281 Posts
- 4363 Reply Likes
- 2355 Posts
- 2067 Reply Likes
Stephen Rice, Champion
- 2546 Posts
- 1312 Reply Likes
VeteranSatUser, Champion
- 4505 Posts
- 2758 Reply Likes
Speaking of champions, whatever became of Bev? She is the MIA champion.
Stephen Rice, Champion
- 2546 Posts
- 1312 Reply Likes
- 1687 Posts
- 1004 Reply Likes
It's not so secret... Bev and her husband are in a big-rig going cross-country along with a VS-2 transponder thingy. They're mapping the high capacity beams that didn't get pointed quite right while they're on the road and reporting their findings to Viasat.
Stephen Rice, Champion
- 2546 Posts
- 1312 Reply Likes
- 1687 Posts
- 1004 Reply Likes
See... You should have been there. Not showing up, even with only a day or 2's notice is like missing your only little sister's wedding because you had to be home to water your tomatoes. Bummer is.... Viasat never forgets. The strange thing about the BBQ was when they said we must act like it never happened.
Stephen Rice, Champion
- 2546 Posts
- 1312 Reply Likes
- 1687 Posts
- 1004 Reply Likes
"Viasat Cares"... (they love back?) or.... "No excuse to miss this."
- 8 Posts
- 4 Reply Likes
Thanks, again!!
VeteranSatUser, Champion
- 3978 Posts
- 2399 Reply Likes
It is what it is right now.
- 1118 Posts
- 364 Reply Likes


VeteranSatUser, Champion
- 3978 Posts
- 2399 Reply Likes
- 80 Posts
- 23 Reply Likes


VeteranSatUser, Champion
- 3978 Posts
- 2399 Reply Likes
Diana, Viasat Employee
- 2290 Posts
- 444 Reply Likes
Ruth Nielsen
Russtytrucker