slow speeds and erratic connectivity

  • 3
  • Problem
  • Updated 5 years ago
  • In Progress
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Problem acknowledged. Email provided for assistance. No need for further response.

I've been having problems with slow speeds. Pages take forever to load and most the time I have to do a connection reset. Can't get to my email without going to the hotmail slow connection mode. Can't get basic downloads on updates to maintain my computer. What is the problem? I've been having these problems constantly even when I am within my usage cap.
Photo of LeAnn Cadwell

LeAnn Cadwell

  • 2 Posts
  • 0 Reply Likes
  • frustrated!!!

Posted 5 years ago

  • 3
Photo of Betty Barker

Betty Barker

  • 6 Posts
  • 1 Reply Like

Me too !!! Very Unhappy !!!!


Photo of ExedeKarmin

ExedeKarmin

  • 384 Posts
  • 40 Reply Likes
LeAnn,

Let's take a look at your account and check for any outages or congestion in your area.  If you are dapped, then that explains why your pages may be loading a little slower.  If you are not, then you may  have other issues we need to figure out.  Please send me an email to exedelistens@viasat.com with your contact information and the best time to reach you.  Thanks.

This conversation is no longer open for comments or replies.