Slow speeds after 5 Pm, everyday but inthe monrning i get 15~20MB

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  • Updated 3 years ago
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Slow speeds after 5 Pm, everyday in the morning i get 15~20MB after 5 Pm slows down to 4Mb from 7 Pm and up i get 1.5 Mb in a good day i need help fast!
 yesterday 9Pm i was getting 0.60Mb this happens everyday since i got the service tecs dont know what is happening, right now 1:40 im getting 19Mb 
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Cristian Silva

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  • frustrated

Posted 3 years ago

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Knight Rider

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Sounds like you are on a congested gateway server.  Still that is odd that you get great speeds during the day and then it tanks that bad.   Send an email to exedelistens@viasat.com with your account, contact info and reference this post.  They can take a look and see whats going on and if nothing else get you moved to a different server.  Mine started out that way too, though didn't slow down quite that bad but they moved me to a different server and have been fine sense even after modem reboots.


NR

Beam 335
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Cristian Silva

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Look at these from yesterday
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Knight Rider

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That latency is really high normal for sat it between 600ms to like 1500ms max...to get over a 3000ms ping is very high even for satellite.
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Cristian Silva

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latency is usually on 600 that day was just extra high
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Exede Lindsey

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Hello Cristian, If your experiencing slow speeds at other times outside of your peak hours, which would be congested, then this may be an internal issue with your modem. I would be glad to take a look at your account for you to see what we can do. Please send your account and contact info to exedelistens@viasat.com Thank you for posting 
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Cristian Silva

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hey im at my brothers house 1 mile away from mine and his internet is 19MB and mine is 3MB... cmon that sucks.
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Steve Frederick, Champion

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Cristian, have you sent the email to Exede Lindsey as  he asked two days ago? He really can help you with your slow speeds.
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Cristian Silva

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yes i did and they called me next day but still, they said to wait one more week till monday.
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Cristian Silva

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Guys check this out, like i said this is my brother house one mile away from mine
 the one in the red box is his connection the other is mine this is on the heavy traffic time look at the difference on speeds
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Knight Rider

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I understand and it happens..my speeds last night were down to 4Mb down load and 4-5mb upload...and just tested again now and at 3.5 down by 1.5mb up load...it happens from time to time...if I talk to Beau later I'll have him look I'm to it for me.

With your case Christian you need to talk to the team here when your speeds are down, nothing the can do if you call when your running at 15mb
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Cristian Silva

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yeah i would be happy if I coud  get from time to time 4 MB at 8 to 9 Pm, i know you guys cant do anything more, im just reporting to you guys and making a journal of what is happenin,  so if someone else have a similar problem they kind of know what steps to follow.
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Cristian Silva

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Well tech came to my place checked everything swap the modems checked the line, but still nothing got fixed while he was here i was getting 2~ 3MB pretty normal for what im having everyday but when the clock hits 8PM it all stops, and after he left back at 0.54Mb not working for me 
 tech  bring his own modem and its almost same results 
(Edited)