Slow Speeds - A New Hope

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  • Updated 2 years ago
If you are a regular on the forum you may recall my saga has been playing out since April. Our download speeds have been 0.25 mb/s day and night. All the phone calls, emails, forum posts, and tech visits didn't budge it. Then just before the latest period started we exceeded our data limit (near impossible with dial up speed). Suddenly our free zone speed was back. Now the new period is in full swing and we have 10 mb/s download speed. So happy dance.

The last contact I had with Exede said our area had some kind of band problem. Our next door neighbors never had the problem so sounds more like my account had a software glitch but whatever, at least it is back to working.

Now I am having an issue with excessive usage. My son has a Win 10 computer and I suspect it is auto downloading updates and not during LNFZ. Win 10 and Exede are not a good combination. If that isn't the problem then I may still have something wrong.   
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Red Shirt

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Posted 2 years ago

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Brad, Viasat Employee

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That's very possible. Windows 10 is NOTORIOUS for doing this. You can certainly see if that can be ruled out on the eSVT meter tool if you have it. It will be under System Updates on the usage chart (clicking it sometimes breaks it down further).
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Steve Frederick, Champion

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Red Shirt, Windows 10 also has a multitude of apps that come with the system that continuously are running in the background, weather, news feeds and others. These should be turned off or deleted if not being used. Also, be sure that under Settings, Internet, that the connection is set  to metered, This will prevent updates to be downloaded until they are authorized by you. In addition, make sure that the setting for Updates, Advance settings, How updates are delivered, is set to Off, or at least update only devices on my local network, and NOT devices on the internet.