Slow Speeds

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  • Question
  • Updated 2 years ago
  • Answered
  • (Edited)
The speed on my Internet is considerably slower than it used to be. I checked it with speakeasy and it was 4.15 meg download and .15 meg upload. I have only one computer on it and have all the same equipment that I had when I started with your service. Thank You 
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John Marr

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Posted 2 years ago

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Exede Lindsey

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Hello John, 

I removed your personal information for your privacy, as this is a public forum. Can you please us your account and contact info to exedelistens@viasat.com? We can review your account to find out why you’re getting these speeds as of lately, thank you.  
(Edited)
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Frustrated Excede Customer

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They over sold the product. Mine worked great for a year. Now soon as I go over the 12 gb limit slows to .2 between 5 - 11pm. It was not like this before.
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Exede Lindsey

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Hello Frustrated Exede Customer, 

Please send us your account and contact info to exedelistens@viasat.com so we can review your account and figure out the reason for the speeds you're receiving. 

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