Slow speeds

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  • Question
  • Updated 3 years ago
I have reported the same problem to Exede more than once and so far they cannot find a reason for the slow speeds. I have been running tests periodically on Testmy.net. It said the average was over 10Mbps but I think that is misleading when you actually look at the test speeds. There are some that are fast but most are under 10 and even under 5. And there is no way even IF I could watch what I want streamed, I would quickly max out my 25GB plan, stress on the IF because I am less and less able to with the connection speed.

I want this resolved or I want out of my contract. Below are some test results from Testmy.net:

Mon Oct 19 2015 @ 8:38:52 pm Dallas, TX US US arrow 2.2 MB 2.77 Mbps 346 kB/s Viasat history l0uUm9CX1 share history
Mon Oct 19 2015 @ 8:38:25 pm Dallas, TX US US arrow 6.2 MB 4.66 Mbps 583 kB/s Viasat history ds_6OFf2m share history
Sun Oct 18 2015 @ 8:50:36 pm Dallas, TX US US arrow 2.4 MB 3.09 Mbps 386 kB/s Viasat history ZreSlNkRa share history
Sun Oct 18 2015 @ 8:50:14 pm Dallas, TX US US arrow 18.1 MB 10.14 Mbps 1.27 MB/s Viasat history 4sIqUVxcX share history
Fri Oct 16 2015 @ 9:48:04 pm Dallas, TX US US arrow 2.3 MB 2.72 Mbps 340 kB/s Viasat history ds5JmVNBH share history
Fri Oct 16 2015 @ 9:47:37 pm Dallas, TX US US arrow 6.3 MB 5.8 Mbps 725 kB/s Viasat history 09FaHu3Sg share history
Fri Oct 16 2015 @ 9:33:00 pm Dallas, TX US US arrow 2.8 MB 3.07 Mbps 384 kB/s Viasat history v3QgTIlne share history
Fri Oct 16 2015 @ 9:32:32 pm Dallas, TX US US arrow 6.3 MB 6.99 Mbps 873 kB/s Viasat history 34DdZJep7 share history
Fri Oct 16 2015 @ 9:18:13 pm Dallas, TX US US arrow 2.4 MB 3 Mbps 375 kB/s Viasat history tu9LkR28M share history
Fri Oct 16 2015 @ 9:17:48 pm Dallas, TX US US arrow 16.4 MB 7.65 Mbps 956 kB/s Viasat history 80lTFbjZ_ share history
Fri Oct 16 2015 @ 9:03:18 pm Dallas, TX US US arrow 2.3 MB 2.46 Mbps 307 kB/s Viasat history 8cIqdjT41 share history
Fri Oct 16 2015 @ 9:02:44 pm Dallas, TX US US arrow 17.6 MB 9.79 Mbps 1.22 MB/s Viasat history Iufwsb6QG share history
Fri Oct 16 2015 @ 8:47:54 pm Dallas, TX US US arrow 2.6 MB 3.18 Mbps 397 kB/s Viasat history IU9PLO4jp share history
Fri Oct 16 2015 @ 8:47:31 pm Dallas, TX US US arrow 20.5 MB 10.28 Mbps 1.28 MB/s Viasat history ~pzTnyqed share history
Fri Oct 16 2015 @ 8:32:59 pm Dallas, TX US US arrow 2.5 MB 1.69 Mbps 211 kB/s Viasat history BeXsZ1ow7 share history
Fri Oct 16 2015 @ 8:32:30 pm Dallas, TX US US arrow 15 MB 7.76 Mbps 970 kB/s Viasat history OBuyTbJAS share history
Fri Oct 16 2015 @ 8:17:46 pm Dallas, TX US US arrow 2.5 MB 2.9 Mbps 362 kB/s Viasat history iCAk4tnPZ share history
Fri Oct 16 2015 @ 8:17:20 pm Dallas, TX US US arrow 10.9 MB 10.36 Mbps 1.29 MB/s Viasat history lZ1LgGPrs share history
Fri Oct 16 2015 @ 8:02:50 pm Dallas, TX US US arrow 2.7 MB 2.98 Mbps 373 kB/s Viasat history V2nbjFMsC share history
Fri Oct 16 2015 @ 8:02:23 pm Dallas, TX US US arrow 16.8 MB 10.12 Mbps 1.26 MB/s Viasat history 0fOSHgx4L share history
Fri Oct 16 2015 @ 7:47:41 pm Dallas, TX US US arrow 2.4 MB 2.92 Mbps 365 kB/s Viasat history SIyLOKTxg share history
Fri Oct 16 2015 @ 7:47:17 pm Dallas, TX US US arrow 21.1 MB 12.43 Mbps 1.55 MB/s Viasat history CSVMthc3s share history
Fri Oct 16 2015 @ 7:32:31 pm Dallas, TX US US arrow 2 MB 2.92 Mbps 365 kB/s Viasat history HqTbO8gnh share history
Fri Oct 16 2015 @ 7:32:09 pm Dallas, TX US US arrow 28.5 MB 20.25 Mbps 2.53 MB/s Viasat history YLOiJ8Ts1 share history
Fri Oct 16 2015 @ 7:17:26 pm Dallas, TX US US arrow 2.5 MB 3.1 Mbps 388 kB/s Viasat history UyoeO8Ink share history

Note: This conversation was created from a reply on: Slow speeds.
Photo of Ken Roberts

Ken Roberts

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Posted 3 years ago

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Photo of JEP

JEP

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Ken - Looking at your speed listings, the overhead associated with a small test size (less than 10MB for a satellite connection) does not provide a valid result for speed testing.  If you limit your test size to 15MB or more, I think your results demonstrate that you are getting good speeds.  If you include the too small speed tests, the average probably is indeed over 10MB because the smaller test size results are brought up by the good speeds of the larger test sizes. 
Also, curious what you would be switching to if you got out of your Exede contract. (?)

Also, you should start a new thread, not append to one that is 11 months old.
Photo of Ken Roberts

Ken Roberts

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JEP - I will try running tests with larger sizes but bottom line is constant inability to watch streamed video like NetFlix.  I have discovered a wireless service in a nearby community and I have a direct line of sight to their tower and a co-worker who has service with them reports better service than I am getting.
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JEP

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Ken - Yeah, if you can't watch Netflix without buffering that isn't right, unless you are trying to watch it prime time in a crowded beam.  I have Netflix, but only watch it during LNFZ because it chews up the data allocation pretty quickly. 
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Ken Roberts

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So bad sometimes I can't even get NetFlix up, it says try again later.  For an IT person living in the hill country SUCKS! Even more now that San Antonio is getting Google Fiber.  A friend in town now getting GB downloads!