Slow speeds

  • 1
  • Problem
  • Updated 2 years ago
  • Acknowledged
Well for the few weeks my internet has been going from working to unusable. I've tried everything listed to try and fix this on my end since that's what was told to me on the phone. It fluctuates between 150kb/s to 600 kb/s for a majority of the time, then about every once in awhile I'll get a pleasant surprise at 1 mb/s. Now why am I paying extra money for the upgraded speed plan and biggest data cap when I'm never even CLOSE to the regular speed. I wouldn't want to even think how abysmal my speeds would be if I wasn't paying for "speedBOOST". I need a fix for this please. Also note that last month my speeds were regularly between 3 mb/s and 15 mb/s. So I know it's possible to get decent speeds, this is just rubbish.
Photo of Edward

Edward

  • 1 Post
  • 0 Reply Likes
  • frustrated

Posted 2 years ago

  • 1
Photo of Tim Spake

Tim Spake

  • 412 Posts
  • 214 Reply Likes
But you ARE getting up to 25Mbps.......
Photo of Exede Lindsey

Exede Lindsey

  • 1827 Posts
  • 163 Reply Likes
Hello Edward, can you please send us your account and contact info to exedelistens@viasat.com so we can review your account and see what we can do.  Thank you.