Slow speeds

  • 2
  • Problem
  • Updated 1 year ago
  • In Progress
  • (Edited)
Ever since I have switched to the Liberty Plan, my speeds have been slow. Called technical support last night after almost an hour and fifteen minutes on the phone and being transferred to tier two support who ran speeds test and placed me on a 10 min hold I was told that the speeds that I was running, 0.5 - 1.0 MBPS was the current speeds for my area. I am paying over $110 for a 6-12 MBPS connection. Considering I am only getting 1/6 of the speeds promised I would think that only paying 1/6 of my bill would be adequate. Am no longer in a contract and am shopping around for better service. Has anyone had better luck with any other companies (Dish, Hughes, DIRECTV)?
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Garth Myers

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Posted 1 year ago

  • 2
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Dave Hudson

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Hello Garth. I literally hate Exede. They say on their website that if you exceed your monthly data limit they will slow your your internet speed but that's really not true. The system becomes so slow you can't doing anything on the internet so basically they shut you down. That doesn't seem like a fair way to treat a customer.  I'm locked in until July this year and at that time I will try to find something better. I would appreciate hearing back from you if you find a better system.

Thanks.

David
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Cheryl Adams

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I never get what I pay for with Exede. My internet has down for 2 weeks and I have had to call 3 times for a credit that I never received. Coincidentally, I just received the credit followed by an email saying that I used my monthly 150 GB. I have yet to ever use 150GB - Ever! I guess Exede wants me to purchase additional data . Wiping out my credit. Damn shame!!!!
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Tim Spake

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Please let us know if you find anything. I too pay for the 25Mbps speed with 150 on my download. I rarely use over 18-20 since I don't have speeds to watch a video. Once I get home from work, I fall
in the time that they tell me it acceptable to give me 1Mbps or less. I wish I could do this to my customers, charge them for a upgraded product and give them a downgraded one all while hiding  behind "Send me your contact info".
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Diana, Viasat Employee

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Hello,  We are not able to work with our customer if we do not get the account and contact information. We are working on correcting slow speeds. Please send your account information to exedelistens@viasat.com with your particular issue and we will look into each case separately.
Each account has uniques issue that can cause slow speeds and we need to investigate each one to determine the cause.

Our goal to provide outstanding service to all of our customers. We want to help review your account, and makesure your needs.  
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Tim Spake

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My point is that after complaining many times, I get the same canned response about send us your info. That does not help me nor have you corrected the problem. It seems that many have the same issue of slow speed not just on this blog. Just type in a Google search for Exede complaints and see
hundreds have same problem.