Slow speed since March 10th.

  • 1
  • Problem
  • Updated 2 years ago
  • Acknowledged
  • (Edited)
I was told by an exede rep from the exede community page to email my account & contact info. Problem: On Monday, March 10th I had no Internet connection. Called cus toner service & was told a beam was down & I'd have service within the day. I did regain connection but at much slower speeds (less than 1mbps) I have called every day since & was finally directed to tier 2 that created a work ticket. On Monday March 19th my Internet speed had finally started going over 4mbps (fast enough to stream) However, today I find myself back at less than 1mbps. After calling customer care & waiting 10 minutes on hold the rep checked my speeds & confirmed my ticket had been closed. She proceeded to transfer me to tier 2 only for me to wait on hold another 5 minutes to be greeyed with a recording to call back during normal business hours. It's before 5:30 cst. Please resolve this problem immediately! I hope exede corrects this problem & makes things right with their customers. What a shame to charge for some thing that's not even remotely being delivered!Original message:Something has clearly happened within the network or equipment due to the large number of complaints. I am paying for 150 gb of data a month of speeds up to 25mg. I am not even getting 1mgps. I have kept my part of the contact! I pay my bill every month without question! My husband is in the military & is also a teacher. I have a child that need's the Internet to complete school assignments & I work from home. It's nearly impossible to get anthing done online with speed less than .50mgps. We are having to rely on our cell data to do basic things. We chose exede from another competitor because of speed alone! However it doesn't look like exede can come through on their part of the dealOriginal reply:Hi Courtney, I'm sorry for the service you've experienced thus far, I certainly understand the necessity of your work and school. Please allow us to take a look and see what the problem could be. Please send us your account and contact info to
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Courtney Johnson

  • 13 Posts
  • 10 Reply Likes
  • angry & frustrated

Posted 2 years ago

  • 1
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Exede Lindsey

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Hi Courtney, did you send your email to exedelistens@viasat.com? if so you should you should have received a case number in response. I certainly want to see what's going on with your speeds and how we can assist. Please email us as soon as you can so we can get this resolved immediately, thank you