Slow speed, no congestion issue

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  • Problem
  • Updated 2 years ago
  • Acknowledged
On Friday night (Aug. 18) I noticed very slow speeds, and took a speed test, it was around 1M for both download and upload.  Since it was prime time, I thought it heavy use on the beam and ignored it.  Early this morning, on the free zone and with likely not much traffic, it was still 1/1M.  I rebooted the modem and it shot up to 44/4M.  For a few hours it was great and I even watched a HD movie with no latency issues.  Now this afternoon it's slowed back down to 1/1.  I really don't think it's a traffic issue.  I also rebooted my computer, and I took any other devices off line, no effect, still slow.  Could it be the modem going bad? 
Photo of jones203


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Posted 2 years ago

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Photo of Bev

Bev, Champion

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Bruce, it could be many things, the best thing to do is email your account and contact information as well as a link to this thread, or a description of your slow speed issue to They can take a look and see if anything looks off on their end, and advise you as to what might be done to improve your speeds.