Slow speed all day so far,why?

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  • Question
  • Updated 1 year ago
Why,I have not exceeded my data cap.I feel like salesman lied to make this company sound great.That is why they have a 2 yrs contract,to lock us unhappy people in.
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Anita Tockey

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Posted 1 year ago

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Bev, Champion

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Anita, all speeds are UP TO 12/25/30 Mbps, as it is with any ISP. (That's megaBITS per second, not megaBytes per second.) If your speeds are always slow, even outside of peak hours (usually about 2 PM until 5 AM) please email your account and contact information to exedelistens@viasat.com and, ask them to investigate your slow speeds. 

There can be many reasons for slow speeds ranging form what's connect (that 12/25/30 Mbps is split between all connected device, not per device.) to equipment issues, to the server you may be downloading from, even background tasks, computer specs to a degree and, so forth. Exede can take a look and see if there appears to be anything wrong equipment wise.