Slow Speed!

  • 1
  • Problem
  • Updated 1 year ago
  • Acknowledged
I have the 25 Boost plan...yet I'm only getting 1 to 2 Mbps download. Yes I still have data, yes I have rebooted the modem, yes I have tried both IOS and Windows machines...still terrible! Tried to call the Support line...waited about 15 minutes on my cell phone.....after answering all her questions...got cut off. I'm assuming she will call me back??? I don't want to call back in...wait again...answer the same questions...YIKES!!!
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John

  • 3 Posts
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  • very annoyed

Posted 1 year ago

  • 1
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John

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Forgot to mention that the tech support helping me did not call me back. They had all my info...cell phone etc., but did not call me back when we were cut off? And an update on my speed...now getting about 4mbps download at just past 11pm....sounds very much like they are over-subscribed on there service!!!
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Exede Lindsey

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Hello John, I'm sorry to hear about your service plan speeds, please allow us to review your account and verify your connection. Please send your account and contact info to exedelistens@viasat.com. Thank you
(Edited)