Slow speed

  • 1
  • Problem
  • Updated 8 months ago
  • In Progress
Not getting over 4mgps no !matter the time of day or if I reset my modem. I have plenty of data
Photo of Tucker Smith

Tucker Smith

  • 1 Post
  • 0 Reply Likes
  • frustrated

Posted 8 months ago

  • 1
Photo of Tim Spake

Tim Spake

  • 392 Posts
  • 197 Reply Likes
I would love that
Photo of Diana

Diana, Viasat Employee

  • 2215 Posts
  • 417 Reply Likes
Hi Tucker,  If you would like us to take a look at your account, please send your account and contact information to viasatlistens@viasat.com. Thanks.
Photo of Jason York

Jason York

  • 4 Posts
  • 2 Reply Likes
Lol, I just tested my speed, .25 Mbps. I think my speeds with this new modem are worse than the throttled speeds I had on the liberty plan
Photo of Tim Spake

Tim Spake

  • 392 Posts
  • 197 Reply Likes
Don't take this wrong but you are "getting up to 25mbps"
Photo of Jason York

Jason York

  • 4 Posts
  • 2 Reply Likes
Ya, I get that BS comment. You got me viasat, you sold me dial up for 70 a month
Photo of bbminis

bbminis

  • 11 Posts
  • 1 Reply Like
You’re lucky to get that. Just checked my speed and getting 0.18 Mbps....typical for this provider.
Photo of Steve Walker

Steve Walker

  • 58 Posts
  • 20 Reply Likes
The past 3 days I have been getting the same thing, Very slow speeds, very very high latency.    I havve the 150gb with 25mbps boost plan
Photo of Matt B

Matt B, Viasat Employee

  • 782 Posts
  • 393 Reply Likes
Steve, send your account info to ViasatListens@viasat.com, and we'll take a look to see what's going on!
Photo of Tim Spake

Tim Spake

  • 392 Posts
  • 197 Reply Likes
They will look at it, lol
Photo of johnny c

johnny c

  • 293 Posts
  • 115 Reply Likes
I am hoping that the slow speeds have something to do with a transition period with V2, I don't know why it would but the speeds harken back to Wild Blue speeds.

I just checked my Ping 1086 Milli seconds, .54 Mbps download and .61 Mbps upload.

Silver plan, suppose to get up to 25 Mbps download.

It is prime time, but these slow speeds are ridiculously slow and this is getting old, I'm patient, tolerant but this is unacceptable.

Stick around for another month until V2 is in service and see what happens.

My speed using my iphone 10 is normally 4 or 5 mbps download at anytime of day, this may move from plan B to plan A.
Photo of Bradley

Bradley

  • 1083 Posts
  • 351 Reply Likes
Where did you get hold of an iPhone 10?

I’ve developed my own conspiracy theory. Remember how there were so many posts for a couple of days about speeds never before seen? Now it’s seemingly slowing down? Line them up and switch them over. I like ViaSat service overall but they are a business. Better believe stockholders will want to see large subscriber numbers on ViaSat 2 by end of the first quarter.
(Edited)
Photo of Brandon Fisher

Brandon Fisher

  • 74 Posts
  • 16 Reply Likes
Yours is better than mine atleast http://www.speedtest.net/result/6981993280 this is what i get. a lousy 0.07 down and 0.49 upload. So i would say be thankful you can literaly do nothing with my speeds. Atleast with yours you could browse.
Photo of WoodyStrokerCat .

WoodyStrokerCat .

  • 60 Posts
  • 17 Reply Likes
I'll give them until March to get things straightened out or they will lose a customer.
Photo of Deku

Deku, Champion

  • 824 Posts
  • 451 Reply Likes
good luck paying that 300$ fee to quit the 2 year contract :3 and also they send ya a box to send the modem and the satellite and you send it back to them :3 (since they dont send out any installers to come get there stuff you will HAVE to do it yourself :3 )
Photo of Thomas Jones

Thomas Jones

  • 3 Posts
  • 0 Reply Likes
Are you for real about this
Photo of Jim16

Jim16

  • 2116 Posts
  • 1849 Reply Likes
It's $15.00 per month left on your 2 year contract, as per the contract you agreed to.
Photo of Deku

Deku, Champion

  • 824 Posts
  • 451 Reply Likes
@Thomas Jones and yes i am for real about this :3