Slow slow slow speed

  • 2
  • Problem
  • Updated 6 days ago
  • Acknowledged
I signed up for an unlimited package with the same speed I had previously. Webpages would not load tonight. It is EXTREMELY slow. It was not this slow before. It is not suppose to be throttled until 150 GB and we only have 41. Unlimited doesn't help me if it's so slow we cannot use it. I would like to have reliable service. It took the viasat homepage almost 3 minutes to load. Seriously! Would you be happy paying $70 per month for something that takes 3 minutes to load one page. You can forget watching a video. We cannot even think about watching a movie. I'm not satisfied with this speed. It was not this slow before.
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Ricky Johnson

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Posted 1 week ago

  • 2
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DavidBrowserGuy, Browser Expert

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Hi Ricky, If you send an email to browser@viasat.com, I will look into it.
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Bev, Champion

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Last night was slow for me as well, but that's a rare event on my beam, at least for me. (ArkLaTex corner) Weather was a factor here and, it was Sunday night, a busy time on my beam with it being the last day for the kids to get anything for school homework and, personal stuff done online.

I also had hubby, stepson, 2 grand kids and, myself all online at the same time so, that slowed it down as well and, hubby was recording an on demand program. Tanked me to 4.2 Mbps for three hours and, 9.7 after the download finished. (Video excepted of course.)
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Old Labs

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I guess my question for G E is - now that the activation process has most likely fully completed, what's the experience like?

Yes, seriously - viasatlistens takes you out of the normal support channel and Brad (and actual employee) requested you do so last night - feel honored, he doesn't offer it to just anybody ;)

P.S. I am a drunken sailor (well maybe an airman and was on a boat once) and took no offense nor disrespect
(Edited)
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G E

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No, I couldn't comment last night because I had no service the entire night after that last post. Waited to 2am to see if it would come back online. 
I had to wait till i got to work this morning to replay here.
It is still not right. 
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Old Labs

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Once again... viasatlistens is likely the best option if that's the case.
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G E

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Right. I am still waiting for a reply from yesterday's email. 
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VeteranSatUser, Champion

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Sounds like maybe the MAC address to your account is screwed up.
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Mark here

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This is what you get when your over your cap, unusable BS!
Speed Test Result
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Jim16, Champion

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That is why it's called a CAP.
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G E

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that's under your unlimited plan?
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Ricky Johnson

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Yes
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G E

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Sad. Very sad.
So not unlimited. You cant use internet that slow. Useless.