Slow, Slow, Slow

  • 1
  • Problem
  • Updated 12 months ago
  • In Progress
After reading many of the conversations, a couple things seem to be consistent. One, I am not the only customer that is continually experiencing extremely slow internet connection on a daily basis. Two, it doesn't appear many customer issues are getting the solutions that the original contract agreement offered. This slow process needs immediate attention.                   
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Patricia Niemann

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  • Frustrated

Posted 12 months ago

  • 1
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Melitta Maria Powers

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Exede will do nothing about this you have to live with this cheating company,I just payed my bill today and I lost already 4 GB ,yesterday I had still over 10 GB left exede is stealing your GB for someone else
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Tim Spake

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Every night and weekends. I work most days but when home I check speeds and they are between 10-22Mbps, same for 2:00AM but that is normal sleep time most humans.. I have all other devices turned off along with no updating unless I do it from wifi at work. It's in Exede and they know it as stated on so many posts to others here. It could be the beam the oh so eloquent Tizzy is on compared to mine.
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xode0000, Champion

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So, for only a few hours each day, your internet is slow, but they happen to be just the hours right after you get home from work?
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Tim Spake

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Here is Exede response: "We make every effort to fair share the bandwidth amongst our customers and are continuing to work to improve the speeds at peak times. During about 15 hours of the day – roughly from 2 a.m. to 5 p.m. – it’s likely that your speeds will be pretty good. Throughout our “peak” hours when the network is busiest – roughly 5 p.m. to 2 a.m. – there is less bandwidth available, causing speeds to be much slower. You may also want to try disabling your wireless devices except for the one you’re using."  This basically says I can expect this most every night which doesn't help me.
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Tim Spake

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10:50pm speed 830, less than 1Mbps, oh joy
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Tim Spake

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26Mbps at 7:07AM but I have to go to work
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Deku, Champion

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well it varies for people... also exede ALWAYS says estimates... as my estimates are above 12mbps or sometimes lower onto congestion network... but yet i always tend to play my xbox one or ps4 when its slow... i only play in single player... also i dont have no slow speeds... EXEPCT when its the peek hours... and also peek hours are from 5pm to 2am... they suggest you use the internet during the day time cause the speeds are much faster that way. :3
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Diana, Viasat Employee

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Hello Patricia, Due to the nature of satellite-based internet service, there are many variables that can affect speeds, including, weather at ViaSat’s facilities or at the customer’s home, network congestion, a misconfigured home network or outdated computer equipment and software.  Because of these many variables, ViaSat cannot guarantee any particular speed to you.  Send your account information to exedelistens@viasat.com and we can look at your account to figure out what may be causing your slow speeds.
(Edited)
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Patricia Niemann

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While I clearly understand that "periodically" there will be interference, we have found that even early in the billing cycle, good weather, evening time, new router, we continually experience extremely slow connections and sometimes no connection at all. I will send my account information to the listed email.
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xode0000, Champion

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What does http://192.168.100.1 look like?  If you post the screenshot, please make sure that you first remove all personal and account information such as MAC address.  In particular, what does SNR and IFL look like?  Gwalk900 stated above some possible physical causes that could affect service.  Here are other possibilities: your Exede modem and/or other router might be getting too hot; your satellite dish might not be pointed correctly.
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Dexter Lumen

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This past month has been one of the slowest I've ever had. Currently an estimated 1 hour to download a 170MB file. Exede is a complete joke.
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Tim Spake

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Apparently You and I must escalate to get what we paid for.
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xode0000, Champion

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And that is a problem?  How?  At least Exede makes it relatively easy for you to escalate when you need to, unlike, for example, Verizon.
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Tim Spake

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It hasn't worked for me and I still have slow speeds even after several attempts to "escalate" . I know that "up to" means they are going to hide behind legalese. Thank you for your concern