After reading many of the conversations, a couple things seem to be consistent. One, I am not the only customer that is continually experiencing extremely slow internet connection on a daily basis. Two, it doesn't appear many customer issues are getting the solutions that the original contract agreement offered. This slow process needs immediate attention.
well it varies for people... also exede ALWAYS says estimates... as my estimates are above 12mbps or sometimes lower onto congestion network... but yet i always tend to play my xbox one or ps4 when its slow... i only play in single player... also i dont have no slow speeds... EXEPCT when its the peek hours... and also peek hours are from 5pm to 2am... they suggest you use the internet during the day time cause the speeds are much faster that way. :3
Hello Patricia, Due to the nature of satellite-based internet service, there are many variables that can affect speeds, including, weather at ViaSat’s facilities or at the customer’s home, network congestion, a misconfigured home network or outdated computer equipment and software. Because of these many variables, ViaSat cannot guarantee any particular speed to you. Send your account information to firstname.lastname@example.org and we can look at your account to figure out what may be causing your slow speeds.
While I clearly understand that "periodically" there will be interference, we have found that even early in the billing cycle, good weather, evening time, new router, we continually experience extremely slow connections and sometimes no connection at all. I will send my account information to the listed email.