Exede had a power outage in my area early in Nov. After that, my service had slowed and I started having issued connecting to the internet. Sometimes had to try two or three times to bring up a page. Also, my data usage was disappearing much faster than normal. I contacted Exede and they said yes there was an outage. When questioning them on the data usage they gave me links on slow speed articles, page load article. etc. they said at the time that my connection speed was good. They gave me options buy more time, change plans and a few other things. One of them I did not understand and replied back to them to explain that. Got a note that my case was closed. Ordered 1GB and have went through it like ducks through water. During this time I pretty much was shutting my computer down except to do minor things and some of it at the free time. Called them and the girl checked my usage and said I do not believe what I am seeing. After some comments she made to herself she shared that my problem would require a service call. She said sometimes I had no coverage and other times it was good but there was a lot of little to no coverage. I told her that we could not pay a huge bill to have someone come out. She said the service call was $30. I told her I had service call before and it was much higher. After checking into it she said that the $30 was the Exede fee and an independent contractor that would be used could charge anything they want. So from this I am understanding that I have no idea when they come to my house what my actual total charge will be. How do they base the costs of this and how can I get an estimate on total cost before they come? I know this is long but I am really in need of understanding the issues. Thank you to anyone that can shed a light on this. Not doing me much good to have internet if the data usage is rolling off like this.