Slow/No Internet Connection

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  • Problem
  • Updated 3 years ago
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For approximately 2-3 weeks we have not been able to connect to the internet. The television seems to be working fine.
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PAULA BUTLER

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  • confused

Posted 3 years ago

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Photo of Steve Frederick-VS1/Beam314

Steve Frederick-VS1/Beam314, Champion

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I'm confused. What does your television have to do with being able to connect to the internet?
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Exede Lindsey

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Hi Paula, that is very alarming to hear that your internet service through Exede has not been working for over 3 weeks. Please send me your account and contact information to exedelistens@viasat.com as we need to review your modem and get this issue resolved for your as soon as possible thank you. 
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Daniel, Employee

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Have you tried unplugging your modem and plugging it back in?

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