slow internet speeds

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  • Updated 2 years ago
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I have been having slow internet speed for more than two weeks now and finally got tired of it and talked to someone in customer care. The person in customer care told me that my internet speed was fine to try it again in 15 minutes because it seems like my signal is weak right now. I explained to the person it has been slow for atleast two weeks each time I get on it whether the weather is clear or cloudy. I have Exede 12 and my download spead is suppose to be between 8 and 12mbps and my download speed is usually between 1.43 and 2.00mbps. The upload speed is worst than that it never gets to 1mbps it is always between .43 and .53mbps. The person from customer care gave me the technical support number to call 1-855-463-3333 and I get a busy signal everytime I call it like the line is not working. If anyone have another number I can call or advice I would really appreciate it because I am paying a lot for high speed internet so I would like to be getting high speed internet. I know it is possible because my speed use to be constantly between 10 and 12mbps all the time.
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rekina smith

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Posted 5 years ago

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Linda Nursement

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We have the same problems as rekina.  When we first switched from Wild Blue to Exede, there was a noticeable difference in speed (quite a bit faster).  I think it was just a teaser to get people to sign-up.  For the last couple of months, the speeds have been, and are, VERY slow especially in the evenings, and it's getting worse.  I have called Technical Support and they have had me re-boot, etc., etc., but the speeds remain extremely slow. Often, I think I am on dial-up----it is that slow.  I am very frustrated. Most months we reach 15GB, and most of the time I'm not sure why----think it's because it takes so long to do any web browsing or download anything.  I am very frustrated, and, if I could get anything other than satellite internet, at this time, I would be through w/ Exede.  It's a rip-off at $79.99/month. 
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Brian Shackelford

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Sarah - 

The fact you are getting a message regarding a proxy server may mean that there is something else going on.  Please do go ahead and send an email to the address he gave, but also if you have another device (phone, tablet, etc) that you can connect to your system and see if it gets out to the internet OK or if it gets the same message, that may help greatly to pinpoint the problem.  If all devices get that message I would be inclined to agree it is a problem with your Exede service -OR- possible your firewall / router (if you use one).

If you find the other devices work, I would highly advise getting a good commercial Anti-Malware / Anti-Virus and running on your system to make sure your system is running clean from these bugs which can cause the same type issue as what you are seeing.
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Exede Beau

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Thanks Brian. It does seem likely it's a setting on that particular device, nothing in our network would reply with a proxy message ordinarily. Either way, should be an easy fix.
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Aaron Albano

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Exede is a joke. The internet is absolutely worthless and I pay so much for it. The WORST internet possible. Even McDonald's wifi is better.
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Andrea O'Donnell

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My speeds have been super slow lately. Like 2-7 mbps and I pay over 100 a month for 25. I called and the lady told me it was slow because of all the devices running off it, but I turned the WiFi off every single device but the one I'm using and it's still testing at 2.5 mbps right now!! I'm so pissed that I'm paying for crap!!!! If I could get any other service out here I would! This is robbery.
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Slow internet and cannot connect more than 25% for Netflix. Why am I paying $70.00 per month? When I first joined, it was fast, now I think they are just trying to get me to upgrade and they have slowed me way down.

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