Slow internet speeds, cannot contact customer support, disconnected on phone line.

  • 1
  • Problem
  • Updated 3 years ago
  • Acknowledged
Slow internet speeds periodically, day or night, upload faster than download. Disconnected call when I try to call support. Don't want to enter or lookup the last 4 digits of my account number, could be my bank number or my debit card, my cell number should be good enough. Just help me ok?
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Kris Wilder

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  • frustrated.

Posted 3 years ago

  • 1
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Diana, Viasat Employee

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Hi Kris,  In order to assist you and keep your account secure, we need to verify it. Your cell phone is not listed as one of our security questions.  Please send me your account and contact information to exedelistens@viasat.com.