Slow internet speed!!!

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  • Updated 2 years ago
I have been told to check my EXEDE speed by testing it because it seems to run very slow. I would like to know how I can do this and what to do if I am not getting the speeds my contract says I will. I work from home and can't have such slow internet. I need to get this fixed asap. Thanks, Shannon Smith
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Shannon

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  • frustrated!!

Posted 2 years ago

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Brad, Viasat Employee

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Hi Shannon. 
speedtest.net is a quick way to see what speed you're running. Also if you're on a Liberty Plan and going over your data you'll see reduced speeds. You can call us at anytime at 855-463-9333 as the speeds occur so that if this is an issue we can better fix it live
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Andrew Cary

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There are two ways to check your speed: 


(1)  Speed to your device or PC.  This is measured using a browser application like the one at DSL Reports http://www.dslreports.com/speedtest  or Speakeasy https://www.speakeasy.net/speedtest/ . The DSL Reports speedtest has a test specifically for Satellite service. They take a couple of minutes to run and will give you three numbers (a) Latency or Ping (measured in milliseconds (ms)  (b) Download speed and (c) Upload speed (both measured in either Kbps or Mbps) depending on the speed.  Latency MAY only appear briefly so watch for it!

These tests will tell you what your local network speed is both up and down.  This is effectively what you care about most!

Latency measures how long it takes to locate a specific internet address from your device. It is always "astronomical" on satellite internet compared to ground lines.

Upload and download speeds measure how fast data is moved between the internet and your device.  

(2) Speed to your satellite modem:  This can be checked using the eSVT desktop you can access at Exede's website. https://myesvt.exede.net/eSVT/index.php (you will need to signon to your exede account!). Once the eSVT desktop is populated there is a speed test icon (looks like a speedometer) on the bottom row. This takes a couple of minutes to run and  will tell you what the raw upload and download speed is to your modem from the satellite. 

Why do you care about the two methods?  You only care if they are very different.  If they are close, the speeds are what you get.  If they differ dramatically something is wrong with the local network between the satellite modem and your device. This could be a setup issue (Not Exede's setup- who ever setup your local network issue) or it could be a hardware issue. 

Keep in mind that if you have used up your monthly bandwidth allowance, Exede can (and usually will) throttle your speed until your allowance is increased by the new month or buying more data. 

Good luck.
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