The cable resistance may warrant a service call, but for now try powering off the modem, waiting 10 seconds or more, powering back on to see if it has any impact. Pending a response from an Exede moderator here and If easily accessible check all coax connections from the modem all the way to the dish to ensure they're tight (or is that the DIY attenuation fix, I forget and regardless worth a shot).
Bumping what Lab said. i would try and go through the Exede K girls first. They will contact a tech who can analyze your modem and do some trouble shooting via online.
If you request a service call there will be some cost involved for you. I am not sure if Exede eats the cost if say the modem or the TRIA (receiver/ transmitter) on the dish is replaced.
Also as Lab said, check cable connections and I would add tho check the ground block for the cable,
Hope it helps,
I unplugged my modem for around 10 seconds. I did a speed test before I did it and I was only getting 2.72 during free time and hardly anything up load, but after I rebooted my modem everything just about tripled. Now that is ok, because I felt like my speed was really getting bad, but its been really cloudy here the last few days. How often should we reboot the modem? Its crazy you have to do this, but it works and I am happy. Do we just do this when we think thing are slowing down? I though I read some where at mid night the modem cycles anyways, but I guess not. I never watched it at midnight to see if it did or not, but that must not do the job the same as a reboot. I am happy with Exede living out in the country, but I would never have it if I lived where I could get cable or DSL.
Sorry Exede, but when you can get 10 or more time the speed of Exede and be unlimited for about half the price, its really a no brainer. But since I cant, Exede is the best. I know you wouldn't think that if you read the postings, but who post good things? And have you looked at the posting on other satellite servers? I am sure you will see the same complaints, or maybe worse. Do they even have one? At least Exede care enough about its customers to allow us to voice our opinion. Plus they have some great employees that comes on here and tries to help you. Kimberly is one I see so much offering help, lately I have seen some new names and giving good advice, like reboot you modem.