slow internet

  • 1
  • Problem
  • Updated 2 months ago
  • Acknowledged
I have been on the internet trying to get my Windows updates for over two hours and still waiting. I went to the speed check recommended and it shows that the     
ping was 627,               download 7.16    and upload 0.96  Where are the speeds that are on the website? Oh by the way, it is 2:30 in the morning
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Nancy P

  • 124 Posts
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  • frustrated and tired

Posted 2 months ago

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Old Labs (VS1-329-L12FZ)

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You don't identify what the actual symptom you're seeing is - but recently I had issues where checking for updates would never finish. as well as cases where the download never appears to finish.

Mine were corrected by using the Windows Update Troubleshooter (apparently my Windows Update database had been corrupted and was fixed by the trouble shooter):

https://support.microsoft.com/en-us/help/4027322/windows-update-troubleshooter

YMMV, but in my case there was plenty of speed (greater than 12 Mbps and even 7 Mbps has been sufficient in the past to finish in a reasonable period of time) but no real network traffic was occurring.

(Edited)
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Nancy P

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Thanks. Mine was not having any issues other than being so slow. It took me 4 hours to finish. I started at midnight and finished exactly at 3:50. Should not take that long if the speeds are up. I stated the speeds on my first post. I have to do these in free time or all of my time would be used as I only have 10 mg for the month. Oops gb. That is how tired I am. 
(Edited)
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Old Labs (VS1-329-L12FZ)

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Still try the trouble shooter, it may help (or not and is minimal effort) - I should not have said never finished but rather I gave up patience waiting for it to finish - you apparently have more patience than I ;)
(Edited)
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Nancy P

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Thanks, I will do that the next time I have to deal with it. I just wish i could do it during the day but the updates are too large and would use too much of my time. You are always there with a suggestion. Thank you.