Slow speed

  • 1
  • Problem
  • Updated 2 years ago
  • In Progress
  • (Edited)
I am on freedom plan with 25 + , setting on my devices are on low quality , last night ,  home alone , one laptop in use and my speed ? 0.49!!!!! Century link was better
Photo of Iwona Karon

Iwona Karon

  • 5 Posts
  • 1 Reply Like

Posted 2 years ago

  • 1
Photo of Diana

Diana, Viasat Employee

  • 2391 Posts
  • 467 Reply Likes
Hi Iwona,  Let us take a look at your account.  Please send your account and contact information to exedelistens@viasat.com.
Photo of Iwona Karon

Iwona Karon

  • 5 Posts
  • 1 Reply Like
Dear Exede , well , i am still waiting
Photo of Jeff Story

Jeff Story

  • 9 Posts
  • 5 Reply Likes
Same here!!! Have had the Freedom pkan about 3 weeks and was very happy. The last 3-4 days speeds have been horrible! Never had this happen on the 30 gig liberty pass. Why even offer this plan if I am not able to enjoy the extra data? Called customer seevice on Monday and was told to reset modem. Never had to reset my modem before the Freedom plan so why now? I used to read about people complain about there speeds disappearing and just thought they were complainers but I see now what they are talking about. Ordered 25 meg speedboost and not recieved yet but if it doesnt clear this up might have to try someone else! Was a faithful costumer but this is awful. Couldnt even stream Netflix last night at lowest settings!
Photo of Jeremey

Jeremey

  • 10 Posts
  • 7 Reply Likes
Don't expect any better with the 25Mbps "Speedboost" plan.  I have it and it seems like a complete rip off since speeds have generally been between 0.5Mbps - 2.0Mbps in the evenings.

*My speeds were actually a bit better yesterday evening, but I'll hold off any Exede praises until this proves consistent*
Photo of Doug Watts

Doug Watts

  • 1 Post
  • 1 Reply Like
my speeds are slow also, just signed up 3 weeks ago and thinking switching back to Hughesnet.
Photo of Exede Lindsey

Exede Lindsey

  • 1827 Posts
  • 163 Reply Likes
Hi Doug, would you mind sending us your account and contact info to exedelistens@viasat.com and allow us to review your account concerning your speeds, thank you. 
Photo of Jeff Story

Jeff Story

  • 9 Posts
  • 5 Reply Likes
Last night was 1.5 mps. Wasnt this slow even when i ran out of data and was on the liberty pass. Like I said why offer the plan if you cant even enjoy the extra data.
Photo of Iwona Karon

Iwona Karon

  • 5 Posts
  • 1 Reply Like
I am thinking of  trying Hughesnet to , i am not greedy and 5 at evenings would make me very happy even if i pay for a lot more
Photo of Jeremey

Jeremey

  • 10 Posts
  • 7 Reply Likes
Ugh, its so infuriating to complain about < 1 Mbps speeds during peak hours, then they just log in and do a speed test at 9:00AM the next day and pretend everything is working fine.
Photo of Iwona Karon

Iwona Karon

  • 5 Posts
  • 1 Reply Like
LUCKY YOU i get not a half of you speed
Photo of Robert Spano

Robert Spano

  • 43 Posts
  • 20 Reply Likes
Wow, Jeff!  You are lucky.  Last night I was getting .041mbps.  Even emails would not load properly. 
Photo of Michael Heggen

Michael Heggen

  • 2 Posts
  • 1 Reply Like
We *had* Freedom 150 + Boost 25 and were fairly happy with it until the last couple of days when we noticed our download speeds dropping off. We thought it was just temporary, but it was still slow this morning.

So, I called customer service. After some checking, they told me that we are now on a 12 Mbps Freedom 150 plan now and that Boost 25 has been discontinued in our area (western Oregon).*

So, the main reason we signed up with Exede (25 Mbps) is now gone, with no notice.

Great way to treat your customers, Exede.

-Mike

* To add insult to injury, Exede customer service informed me that the Freedom 150 plan is also being dropped in our area, too.
Photo of Tim Spake

Tim Spake

  • 478 Posts
  • 263 Reply Likes
Reset is their standard answer, next it will be the "up to" 25Mbps response. I seldom get over 5 during normal viewing time. I complain and get same answers. I have Boost 25 150 Plan.
Photo of Robert Spano

Robert Spano

  • 43 Posts
  • 20 Reply Likes
It's that way for me every night.  For three eeks I got good service.  Exceeded my datacap, so I upgraded to 150.  It has been deplorable ever since with speeds at night of 0.50mbps.  Exceeding my data cap was impossible.  I cut back to the cheapest plan I could get since I was not getting near what I was paying for.  Still get 0.50 in the evenings.
Photo of Tim Spake

Tim Spake

  • 479 Posts
  • 263 Reply Likes
Same with me. How does the contract work for us?