I know that there have been thousands of posts on this subject over several years, but I'm starting a new one. The reason being is that since Viasat started it's "unlimited" plan my speeds have gone to "hell in a hand-basket"! Like a lot of you, I get great speeds during the day but around 6 PM--not so much. My speeds are usually < 2 mbps and a lot of times < 0.5 mbps. I have called customer service countless times. The folks on the front lines are worthless because all they do is go through their script with you. One time when I called in I told the guy what I had already tried (including doing the ipconfig/release, ipconfig/renew and ipconfig/ dnsflush) by reciting their script back to them. He said if I had done all of those things that there was nothing else he could do for me. Of course, like all of you, I get the company line of "congestion". I say that's self-inflicted because their customer base has most likely increased significantly since offering their unlimited plan. They get the increased revenue and we get slow speeds. I requested more than once that they elevate my problem and they never did. I was promised call back from a supervisor and, you guessed it, I never got one. I even tried the excedelistens route but all I got was "copy and paste" reply. I replied back asking them to actually read my entire email and then answer me. Of course they never did. The best answer was being told that if I upgraded to the new unlimited plan that my problems would be solved? I wonder how many people have swallowed that load of crap and gotten locked into another 2 year contract? Obviously I am frustrated just like thousands of others. I just wish someone from Viasat would be truthful about the problem. Like many of you, I don't have any other choices for internet--but if I did, I'd be gone in a heart beat! I know that nothing will change as a result of this post, but I sure needed the cathartic release!