I'm a new customer that is getting between 0.5 and 1.18 mbps from 5:00 PM until after I go to bed. It's great at 5:00 AM Customer service is a joke with 30-45 minute hold times and all they can tell me is that it is congestion in my area. Is this all I have to look forward to for the next 2 years? They offered to upgrade me to the 25 mbps plan but if the 12 plan gives me 0.5 what will the 25 plan get me? .06???