slow during peak hours

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  • Problem
  • Updated 3 years ago
I'm a new customer that is getting between 0.5 and 1.18 mbps from 5:00 PM until after I go to bed.  It's great at 5:00 AM  Customer service is a joke with 30-45 minute hold times and all they can tell me is that it is congestion in my area.  Is this all I have to look forward to for the next 2 years?  They offered to upgrade me to the 25 mbps plan but if the 12 plan gives me 0.5 what will the 25 plan get me? .06???
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Terrell

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Posted 3 years ago

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brella

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Welcome. I wished you would have found this blog before you got sucked in. You are not alone with this issue. I have had exede for two weeks and every evening I get those speeds. You probably did like I did and took what they said to be honest. My speed right now is .94 Mbps. I have called more times than I can count. I was finally told by tier 2 tech to just basically live with it because that's the way it is. I have filed a complaint with FCC. I doubt it does any good. They have over sold the network. I will probably buy my way out if I doesn't get better on a month or two. I can get unlimited at 6mpbs through local WISP, (wireless internet service provider). One person on here got a discount for 6 months.
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Terrell

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They have refused to let me talk to a tier 2 tech, they said I would have to live with it and when I questioned it they hung up on me.
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brella

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I emailed them at exedelistens@viasat.com. include your account number with your complaint. A rep will probably come along here and reply and tell you to email them. Our speeds are ridiculously slow. Not getting what we are paying for.
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Kim Murton Engleman

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I upgraded to the 25 from 12. It actually got slower for me. I just reboot the modem every time it slows down (which is several times a day lately) and it speeds up to about 8 up and 5 down. Good luck. I hope it gets better for you. This is the only ISP available to me besides Hughes and they are even slower.
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ggg rt

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Lucky you I get.27
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Linda Monell Bell Birmingham

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i get slow internet at all times I am going to the better business bureau 
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Britt McAllister

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There got to bee a problem some where I get 26 mbps my highest has been 36.96
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DAVE W4DRA

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Britt same here, but for a few months now it's getting worse. I have seen as high as 42 Mbps but not too often. Been like this from 11/2016 til now and still doing it. I am about to call At&t and look into wisp from cell phone towers.
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brella

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I'm out. No more exede. I'm a WISP customer now. Good luck guys. I wanted exede to work for me, it just didn't. See ya. Going to unfollow all these blogs.
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Britt McAllister

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Some of it just depends on where you live and what beam you are in too because I have very little trouble ever I don't think there alot of poeple on the same beam as I am so it works better
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brella

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By the way, I had dishnet before exede. When i ran out of data on dish, I got exede speeds.
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bryan redlawski

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couldnt get above 3 to 5 mbps when i had data and now I am past my data cap and get .13 to .30 not a lot of good things to say about exede lately.

 
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ggg rt

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It is what it is and no good in that