Slow download speeds - Exede tech support won't help me because I'm on a Mac

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  • Updated 2 years ago
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Can anyone help me trouble shoot this? I've had slow download speeds for the last few weeks and called Exede tech support today only for them to tell me they can't help me because I'm on a Mac operating system. My download speeds vary from .09 mbps - 6 mbps. I'm paying for a pricey plan with high data and faster speed and it's very frustrating that I can't get the tech support for that price. I've rebooted/restarted my modem/computer several times and no change. Help.
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Amy Roosien Peterman

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  • frustrated

Posted 2 years ago

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ggg rt

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That's a normal download spread It,s not you Mac
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HMC1940

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Sounds like me. I have windows 7 computer only about 3 years old. Here is my speed for today. This is how my speeds have been for several weeks. Happen allof a sudden speeds went downhill. Today's speed 3.25Mbps and upload 1.22Mbps.
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Brad, Viasat Employee

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Your computer shouldn't matter since we usually don't troubleshoot the device but rather the service itself. Do you know if you are over your data? We do see dips in speed during peak hours. 
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Amy Roosien Peterman

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I am not over my data. And I am having these issues during non-peak hours.
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Amy Roosien Peterman

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Also, I haven't had this problem up until a few weeks ago. Before that, my download speeds were great.
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Amy Roosien Peterman

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Brad, do you think you could help me trouble shoot?
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HMC1940

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Same thing with me. I'm on beam 305. Use to have great speeds.
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ggg rt

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I am often below meg download
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Diana, Viasat Employee

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Amy,  Fore immediate help, please call 855-463-9333 and ask for tech support.  The will be happy to help resolve your issue.  You can also send an email to exedelistens@viasast.com with your account and contact information.