sloooowwww speeds

  • 1
  • Problem
  • Updated 2 years ago
upgraded to new plan, boost 25. reset new router multiple times. never gotten over 15. now I'm stuck at 6mbps up/<1mbps down. connected laptop directly to modem , 6.95mbps up/4.63mbps down. need help.
Photo of payton white

payton white

  • 0 Posts
  • 0 Reply Likes
  • frustrated

Posted 2 years ago

  • 1
Photo of Tim Spake

Tim Spake

  • 410 Posts
  • 211 Reply Likes
I have had same problem, they don't do anything except say it could be traffic.
Photo of HMC1940

HMC1940

  • 605 Posts
  • 253 Reply Likes
I've had Exede for at least 4 years I think. I have never had any problems since last couple of months and now am getting congestion on 360 beam. Since everything is going more online think more people are doing satellite that live in the country.
Photo of Tim Spake

Tim Spake

  • 410 Posts
  • 211 Reply Likes
For most of us that are not techie's I can only speculate what a beam is. Must be a way of moving the info from sat back to earth with many peoples downloads in a beam.  I don't care about a beam most days just how my internet is doing and that is slooooooooooooooooooo yet I pay lottttttttttttttttts.
Photo of Diana

Diana, Viasat Employee

  • 2243 Posts
  • 424 Reply Likes
Hi payton,  Let's see what we can do to get you better speeds.  Please send your account and contact information to exedelistens@viasat.com