Skype Voip Phone connectivity problem

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  • Updated 3 years ago
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We just moved into our new house with exede, and I am hooking everything back up.  I am having trouble authenticating to Skype using a voip RTX DUALphone.  Nothing has changed  from my old house setup.  Plugged into my Asus router as usual, getting IP address, even tried with static addresses, but still no luck.  It just sits there trying to sign in but will not (yes i changed and double checked passwords).

Are there issue with using voip phones on exede?  I skimmed something saying the increased latency can cause problems with connection on voip phone.

Can anyone advise?  I don't want to spend much time on it if there are compatibility issues.  The RTX phones are getting on a bit now, so maybe that could be a problem?  A newer voip phone maybe?  Its just one of those things that always worked as we used for a landline and didn't really consider it being an issue

Thanks
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Steve

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Posted 3 years ago

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Diana, Viasat Employee

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Hi Steve,  Please send me your account and contact information.  I need some additional information to determine what the issue might be.  Thank You  Exede Diana
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Karen Karpuleon Landon

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I am having kind of the same issue...switched to Vonage, using Excede internet and have serious issues with delay in conversations...excede tells me all is well, vonage says they don't recommend satellite phone service..?  And I cannot afford another $30 a month for  excede voip
Thanks in advance.
Karen
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Steve

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My Skype line actually kicked in finally, left it plugged in over night and it finally authenticated.  Works ok, there is about a half second delay in voice. I think its acceptable as its mainly a landline/voicemail unit and to talk to my folks on .  Its quite a bit cheaper then Exede's offering though... Nicholas, do you have much delay with Exede voice?
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Nicholas Wilson

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Yes, there is a slight delay on Exede Voice. That's due to the inherent latency of the satellite relay.  Even at the speed of light, it takes a noticeable time for the signal to go up to the satellite 22,000 miles up, then back down to the system base station. It takes approximately 240 milliseconds, or a quarter of a second. See http://www.satsig.net/latency.htm for more detailed discussion.

You can get used to the delay, and hopefully so can your frequent callers.
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Karen Karpuleon Landon

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Delay is more than half a second...but guess for price I'll put up with it..
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Nicholas Wilson

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I agree, in practice the delay I see is more like 500 milliseconds than 250. There seems also to be a delay at the start when I answer a call and say hello, and the caller never hears that. I've learned to either say hello twice, with pause between, or just wait a couple of seconds before saying hello. The other drawback to the delay is that it's confusing if one party tries to interrupt or break in while the other is talking.  With landline and cell phones we got used to having instant duplex connections that are  more like face to face conversation.  With satellite-based phone like Exede Voice or any VOIP over satellite, you have to be  more polite and wait for the other party to pause before starting to talk.
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Diana, Viasat Employee

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Please send me your information to exedelistens@visat.com  Thank you so much.  Exede Diana.
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J&J

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New people...  Remember this...  You MUST register  your service address with your VOIP provider for them to give you continued service.  That information is forwarded to the e911 system so emergency personnel knows where to go if  you call 911.  It's the law, you can't get out of it.  Your service may work sporadically (if at all) until registered.

Also, if you are using an Android phone or other cell phone that is capable of making calls over WiFi, your Exede service address must be registered with your cell phone provider also.  (Works very well with MetroPCS and T-Mobile).  Open port 113 in your router.
(Edited)

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