Skeptical About New Plans

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  • Updated 11 months ago
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  • (Edited)
Exede created their own performance issues. When exede increased their data limit plans a few months back in an attempt to bring new customers onto their old service, it was all in an attempt to line up as many new customers as possible so they coudl introduce and migrate those customers over to their bright, new shiny satellite. The problem is their new satellite service is horrifically expensive. So why would anyone pay $160 per month for unlimited data and faster speeds? Because their old service has so many customers it can't handle the traffic. We have all seen the issue of low performance speeds continued outages and poor support. Don't even think about getting out of your contract. You are their hostage. When Microwave technology is available in our area for 1/2 the price for unlimited data, we are forced to accept excessive network issues and poor performance and the only solution Exede offers, other than keeping you only hole for a week and a day, is to pay their early termination penalty for a service they don't even provide. It is corporate greed, plain and simple. Don't stand for it. We all deserve better.
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Jonathan Turkle

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Posted 11 months ago

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Brad, Viasat Employee

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Hi Jonathan

These plans are part of our ramp up to the offerings of ViaSat 2. You are under no obligation to take part on these plans if they do not seem to be in your best interests.
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Jonathan Turkle

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I'm under no obligation if I wish to continue not getting the service you promised with your existing service. Wow! I can hear the freedom of choice ringing in my ears.  It is how Exede convinced me to upgrade to the higher data plan on your old service when Exede knew the consequence of over burdening you system would just about force customer to upgrade to you ViaSat 2 service with no opportunity to leave without a penalty that has me fuming. - That and the fact that support had me on hold to speak to a supervisor for 30 minutes until the hold music was interrupted with a message that I reach Exede outside business hours and I was the unceremoniously disconnected. 
(Edited)
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Ron D Stricklin

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Just wait for them to change your title here. Yeah pretty much got it, they are bilking their customers. They have over sold their capacity. The reason for the early release of these new plans is that they have been bleeding customers which has caused skepticism with investors. The best way to doctor those books to get more money is to get a subscriber numbers to temporarily climb. They probably are the best satellite Internet company but that is like being the least smelly of the stinky kids in school. Well they don't smell as bad you still stink.
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Brad, Viasat Employee

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I'm sorry that you were disconnected. You can also email us at exedelistens@viasat.com and we can help you
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VeteranSatUser, Champion

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I personally am thankful Exede is available. Until a couple years ago I didn't even have cell service where I live. I have used satellite internet for over 20 years. While Exede isn't perfect by any means, it is the best satellite internet I have used and therefore the best internet option currently available at my residence.
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Mr.Anderson

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I remember my buddy had satellite internet and he had to have a dialup modem for the uplink, and the downlink was through the satellite.  This was right around when 1Mbps roadrunner service was becoming available.  Ah, I miss the 16ms latency times I used to get back then on roadrunner.
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VeteranSatUser, Champion

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Yep. Dial up out. From satellite in. Just had to have a local dial-up line, and in the infancy of satellite internet that wasn't easy to find!
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Stephen Rice, Champion

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Maybe I'm missing something, but the original poster said the new satellite service is horribly expensive.  I didn't even realize they were selling service on Viasat 2 yet.  When did it go live?
(Edited)
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Old Labs

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It hasn't - he probably meant new plans.

ViaSat-2 is still a moving target drifting aimlessly along a yellow line above the equator ;)

http://www.n2yo.com/?s=42740

Actually everything is going according to plan as it zeroes in on its final resting point from its transfer orbit - somewhere 22000 miles above Columbian and Brazilian border on that yellow line - at last check it wasn't going to reach the final destination until late November (but that yellow line keeps shrinking in length).

As an aside, I do consider $150 a bit on the steep side for unlimited data and throttled (not optimized) video - perceptions will vary according to personal needs. However, I'd consider the Bronze plan at $70  a bargain since I have no real need for throttled streaming video, but could use the "unlimited data". Alas, it's not offered on my beam but look forward to ViaSat-2 which should eventually change everything even for those who choose to remain on VaSat-1. Take the new plans for what they are - simply a peak into the future aimed at retaining customers and maybe attract some new ones until the future arrives.               

At this point we simply have to wait and hope ViaSat-2 doesn't bump into some space junk like George Clooney who never was recovered from "Gravity" thereby shattering our hopes and dreams - thankfully Sandra Bullock made it back.   
 
(Edited)
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Bradley

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I don’t think anyone will argue that satellite internet is a value. That said, the new plans are somewhat a value compared to what I was offered prior. With more data, I can use WiFi assist for my cell and drop the phone plan. There’s $35 of the new plan. The rest is a deal compared to $10 a gig or slow liberty pass speeds. If I had other options, I’d run. Can’t run so relative value is the second best option.
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VeteranSatUser, Champion

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Given that five years ago they were charging around $125 for 25 or 30GB and this is still the same satellite where those prices were charged,
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Jonathan Turkle

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Actually, I was offered a new plan on the new satellite  by support. The $150 price included a $10 discount (Whoo Hoo) and included both voice and unlimited data with the higher up and download speeds. By Exede's twisted terminology  that means I have the "freedom" to chose beween a Liberty plan they can't deliver on, pay twice the price for only an all you can eat service level that I don't want or need, or pay the a hefty early termination penalty. Why do I feel like the guy with a burlap sack over my head, my hands in cuffs and a gun to my head with my capture telling me I have the "freedom" to choose whether I want to live as a hostage or die?

This is not the age of dial up anymore, nor is it the of the horse and buggy. So I don't feel I should have to be thankful to Exede for the privilege of paying $150 for simple voice and internet.
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Bradley

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I agree they are high priced.  Look at what other options you have (or don't).  If you had other options, you wouldn't be with Exede.  A year ago, I was actually to the point of selling my house just to move to an area with more service offerings.  I heard about Viasat 2, and decided to stick around for another year.  Love where I live, so I think I've made the right decision.  

All other internet providers are doing similar tactics.  Verizon changed my unlimited plan to "unlimited to a point" and throttled my video same as Exede.  AT&T used to have unlimited DSL close by.  Now it has caps. 

I feel like Exede is moving in the right direction, while other companies are moving to throttle and cap.