We never send a paper bill to you. We are a paperless billing company. You can view your bill at anytime at my.exede.net.
As for no internet, this forum is not a direct link to contact Exede nor is this linked in any way to your account. You'll need to contact us via email at firstname.lastname@example.org with your contact information and we can look at this for you. As for the hold time there's no way we'd ever have a customer on hold that long. The call was most likely disconnected. emailing us or calling 855-463-9333 will get you the appropriate help you need