I have no internet and no bill

  • 1
  • Question
  • Updated 2 years ago
  • (Edited)
I have been on hold for six hours, and I need my internet connection for work. Can someone please contact me? I have not gotten a bill yet either.
Photo of Kimberly Minarik

Kimberly Minarik

  • 0 Posts
  • 0 Reply Likes

Posted 2 years ago

  • 1
Photo of Brad

Brad, Viasat Employee

  • 2703 Posts
  • 856 Reply Likes
Hi Kimberly,

We never send a paper bill to you. We are a paperless billing company. You can view your bill at anytime at my.exede.net.

As for no internet, this forum is not a direct link to contact Exede nor is this linked in any way to your account. You'll need to contact us via email at exedelistens@viasat.com with your contact information and we can look at this for you. As for the hold time there's no way we'd ever have a customer on hold that long. The call was most likely disconnected. emailing us or callingĀ 855-463-9333 will get you the appropriate help you need