Signing up for New Service, Silver 25. Have questions.

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  • Updated 8 months ago
Sorry for the length of post, just been through a lot with hughesnet and would like to avoid any future issues. Thanks for reading and hopefully answering.

So I have been a hughesnet customer for over 6 years, and having been through their gen3 to gen4 and onward to gen5 with tons of problems. I have decided to give Excede another go (first time was when they couldn't get a line of sight before I switched to gen4 when it came out).

The rep I spoke to told me there should not be any issues now, since I can get directv and hughesnet. But I will wait to find out on Monday for sure.

So I have been dealing with such bad speeds and connection issues on gen5 for 5 out of the 7 months since I update with no fix in sight. I finally lost it and decided to change.

My questions are since I was buying the new silver 25 plan, which is the new service and available in my area of Western NC (I believe it is beam 335), will my speeds be close to what the rep was telling me? Is this beam going to be as badly congested and have huge latency issues and lost packets as what I am currently dealing with?

I know with Hughes, they say up to 25 and I would get much higher sometimes, but low as 500kb also. But they also tell me anything below 15gb is the threshold and it shouldn't be.
I do see in the forums here that people are stating they are getting lows of 1 mb, and I hear people claiming it only states up to 25mb. Now if this is actually how it goes, I definitely would not want to go from one bad service to another. 

I do want to be able to finally stream Netflix again (have not done that since I moved here) and watch videos if I want without having continuous buffer and just timing out. The unlimited is not really unlimited as I know that after the 150gb it will change priortization. This is another question, does it actually slow down compare to hughesnet speeds, which can only browse and email if you are lucky. It is not my plan to go over as my kids have moved on and do not have to worry about constant videos being run.

Mostly what is done with our service is play games and browse. I can do it now, but have issues with disconnects all the time, and terrible lag. This is on a client side game and also a web browser game. I can play in mostly off hours fine, with the use of mudfish but still have disconnects sometime and of course lag (understandable with a vpn). When I first had Gen5 installed I had no issues, it actually fixed most of my gen4 issues. But about a month later it began to deteriorate and still no end in sight. I have seen post on gaming on excede and they include games I play so I am hoping I won't go back to the same issues as I have now with new service. I do not want to have to use a vpn to play games which make them even slower. 

I have more, but my brain is fried at the moment. I do appreciate any help. Thank you.
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jon5270

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Posted 8 months ago

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Bradley

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I’m on the same beam. In general the speeds have been fine to stream on priority data. I am not close to 150 GB yet, so I’m not sure I’ll find out what speeds are like after that data this month. Speeds still fluctuate as you describe, but not to a point it has been unusable. Latency is always an issue. I use an Xbox regularly and do whatever I like on my devices as gaming goes within the constraints of a 670ms ping. Hope this helps.
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jon5270

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Thanks, 670ms would be great. I have been getting upwards to 2k+. With everything else going on with hughes I cannot game without a vpn which is horrid of course.
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Bradley

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A VPN will certainly add latency to your connection. I wouldn’t recommend using it for gaming with Exede. Our ping is still high, but I find it to be relatively stable. 650-750 is about what you would most likely see.
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jon5270

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I know, but if all of a sudden you cant play your favorite game because it keeps disconnecting all the time and the game dev tell you to try it, and it works. Either that or give up until some year my connection is fixed. One of the reason for leaving my isp.
(Edited)
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Bradley

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Almost sounds like Hughesnet was purposefully kicking you off when gaming. Was this when you were out of priority data?
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jon5270

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Nope, I barely went over since my kids are gone. Except when I update computers to win10. I thought the same thing, but they couldn't answer me, their engineers have been looking into it for months and nothing of course.
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VeteranSatUser, Champion

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Since Viasat-2 will be coming online in the 1st quarter of 2018, you also want to consider if you will have a line of sight to hop on it, because it will have superior speed and deliver better plans than what you can get now. I would say from your location you will need a LOS directly to the south. But if you have a knowledgeable installer who knows what is going on, they should be able to tell you.

Incidently, you will need a new tria, modem, and a dish repointing if you do switch to Viasat-2 at some point.

BTW, that makes no sense that you have to use a VPN to play games. With Exede's compression technology, a VPN runs very slow on it.
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jon5270

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I will upgrade to the new sat if they let me. But trying to bear with what I have now is terrible. No one can fix anything, along with no eta in sight (which is what is exactly being told to me). The technical support is the worst I ever dealt with, and I dealt with Comcast for years. 

I do not want to use a vpn as I stated, and should not have to. I didn't need to until about 2 months after upgrading to gen5. Yes it makes my game laggy and I only play by myself, which I'm fine with.

I just want to make sure I don't have the same kind of issues with Excede that I had with Hughesnet. Each forum seems to not like each others service, stating it bad. Even though I see some people helping people on both forums (same person, different forums).

Thanks for any info.
(Edited)
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Bradley

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All things considered, Exede is the better service. Who installs your system and how well they know what they are doing matters too though. I’ve seen horror stories and rave reviews of both. Looking at plans and overall quality, not really that close of a competition.

I’ve researched, talked to people, and considered the other company several times. Never switched. Beam location seems to play a predominate role in QOS in either.