signed on 3 days ago: FIRST DAY of new month and average speed down to 13-134 kb :<

  • 1
  • Problem
  • Updated 1 year ago
  • Acknowledged
  • (Edited)
Download Speed to a crawl, have to wait for every page to open up slowly. Been like this since I signed on a couple of hours ago. Thank you Viasat. You are the best. (Obviously meant sarcastically) What's the best/cheapest way to bail out of Viasat? Just paid my monthly bill, so I am in it for a month. I really do not want to spend the rest of the day on a phone talking to their support line. Been there, done that soooo many times with other companies. Unlimited Bronze plan. Monitoring the speed with a Bandwidth app on desktop.
Photo of cinderhill

cinderhill

  • 24 Posts
  • 6 Reply Likes

Posted 1 year ago

  • 1
Photo of Bev

Bev, Champion

  • 3287 Posts
  • 1462 Reply Likes
Many factors play into that. make sure your computer is hard wired to the modem, go to testmy.net and do a manual test size of 100 MB or larger on the download test. Repeat on Wifi.

You can also get the Viasat App for a smart phone and use the diagnostics there (tap the ?) that may give you some insight as to if there is a problem and, where the problem is.

Maybe we can narrow down the cause of chronically slow speeds for you.
Photo of Frances Taylor

Frances Taylor

  • 9 Posts
  • 4 Reply Likes
I felt the same way when i signed up.  Right from the beginning, service is slow and gets slower every day. Unfortunately, the contract as i understand it, is for at least a year, and it will cost you about 300 bucks to get out of it.  You can go through all the diagnostics if you want, but the results will likely be mnimal. 
Photo of cinderhill

cinderhill

  • 24 Posts
  • 6 Reply Likes
I agree with you. The contract is actually for 2 years. The corporate mumbo jumbo I got from Bev in his response only makes me yawn - these guys just come in here drop some generic advice and pretend to offer some customer service. It's all just a scam,  and I don't even want to get started on their term 'unlimited', a marketing gimmick that I call 'fake news'. 
Photo of Old Labs (VS1-329-L12FZ)

Old Labs (VS1-329-L12FZ)

  • 4281 Posts
  • 4366 Reply Likes
Ummm...

Bev's not an employee of Viasat. This is primarily a customer to customer support forum. Like many here, she's simply a long time customer who's gone through some of what you're experiencing and providing some suggestions. You can take 'em or you can leave 'em. Diagnosis is not meant to cure anything but simply attempt to isolate the problem. When she says "we" she means "we customers"...

My question is what "bandwidth app" are you using to measure "speed"?

P.S. FWIW, in your first post 2 days ago an employee did reach out to you and offer assistance - it appears you declined that offer but am sure the offer is still open by sending an email to viasatlistens@viasat.com along with your account and contact info - it would take you out of the standard customer support channel to corporate folks better positioned to break through any customer support snafus.     
(Edited)
Photo of cinderhill

cinderhill

  • 24 Posts
  • 6 Reply Likes
thanks for the info. No one should be going through 'who's gone through some of what you're experiencing' in the first place. Mind you, we are paying over $ 100 monthly. And, like I said, the phone app has been judged as useless by customers so why even recommend it?

As a customer i have the right to know how much data I am using, minute by minute. Verizon provides this service. Viasat is not. i do not believe their data count.

I am using Bandwidth+, but more than any app i can rely on the time I am sitting here in my chair waiting for a web page to open up. The app only confirms this. What is puzzling me, is the fact that when I download a file, it's up to speed, about 600kb. But when I browse the web it slows down to a crawl - like I said I am waiting and waiting for the page to open up, and the bandwidth app tells me browsing is between 13 an 134 kb!
Photo of cinderhill

cinderhill

  • 24 Posts
  • 6 Reply Likes
Old Labs: I am tired of wasting my time with constantly contacting customer service. I already wasted 2 days with installation and another 2 days with the problems I had in the first 48 hours. Enough is enough. (And with the feedback and suggestions I got from other people on this forum, I don't think Viasat customer service could be better). Look at it this way: getting out of the Viasat agreement will cost me between $ 300-$ 350. When you make $ 50 an hour, that's max 7 hours of work. I guarantee you, with Viasat I will be spending much more time on the phone, tweaking here and there and as has been my experience with other companies, in the end the outcome will be negligible. Again, been there, done that. I'll rather pay and lick my wounds and rather move on. Looking around on this board, this will be a bottomless pit. But rest assured, I will tell all my neighbors who are considering to switch to Viasat, to not even think about it.  And there are plenty of them.
Photo of James Besser

James Besser

  • 103 Posts
  • 37 Reply Likes
Bev is right on hardwire test not wifi Bev knows her stuff
Photo of Old Labs (VS1-329-L12FZ)

Old Labs (VS1-329-L12FZ)

  • 4281 Posts
  • 4366 Reply Likes
Understood and not trying to convince you to stay - I don't work for them either and couldn't care less one way or another if you stay or go. If you've got a better option take it, I don't but would certainly jump at one if it were to come along but have been waiting for 12 years for that "promise" to come - I can still hear the Verizon rep saying "soon".

The best way to bail is as you state - but make sure you cancel before the next billing date and follow the instructions to the letter to avoid being later billed for failing to return the equipment.    

I was just curious what bandwidth app you're using - it comes up often around here for Mac and Apple users (and there aren't many suggestions offered for them). I trust but verify my usage counts using my own router (can't say that I've found any inaccuracy in well over 5 years now).

My only other point was to reiterate the viasatlistens approach - which takes you outside of the scripted third party phone support venue.  
(Edited)
Photo of cinderhill

cinderhill

  • 24 Posts
  • 6 Reply Likes
Old labs: we seem to be coming from the same experience. I have been waiting for 15 years. Been and still am in contract with Commspeed/now Speedconnect. Paid them about $ 15000 in the last 15 years and had to take 5 days outages into account! But their 1.5 mb download speed starts looking good after what I am experiencing right now with Viasat. I do have Verizon wireless, and boy are they fast: 5mb upload! Viasat  hasn't exceeded 0.8 mb in the last 3 days. But, I'm already on their best plan and the 15 GB I have with them just aren't enough obvio. I have kept them as a back up when I needed speed, up- and download. Like you I do not see an alternative, Hughes Net is the company of choice in my neighborhood. But I tested them: never got over 5-6 mb download at neighbors places.  I really hoped that I finally had made it to the modern age with Viasat. So my disappointment is big, and yes, I am venting and I'm sorry if it hit good meaning people.
Photo of cinderhill

cinderhill

  • 24 Posts
  • 6 Reply Likes
I didn't even bother to download your phone app - have you read the reviews? they clearly state that it is crap, sorry, that's the term that is used most often. 150 mb wasted on your app.

It was ok for the first 3 days, the speed. I do not need to do another speed test, I am sitting here, waiting for the pages to open. That's better proof than measuring something I am already painfully experiencing. I do not need a tooth ache test when I feel it ;). What is puzzling me, is the fact that when I download a file, it's up to speed, about 600kb. But when I browse the web it slows down to a crawl - like I said I am waiting and waiting for the page to open up, and a bandwidth app tells me browsing is between 13 an 134 kb!
Photo of MEM

MEM

  • 121 Posts
  • 42 Reply Likes
The standard potential remedies are:
1. Contact the Arizona Attorney General's office to file a complaint,
2. Contact the Better Business Bureau to file a complaint,
3. Devise a way so that Viasat cannot get their hands on the cancellation fee and let them prove you owe them money in court.

Viasat does not operate like Walmart, who treats customers like they are always right. Maybe that is why Walmart is the biggest retailer in the world. And Walmart was almost nothing before 1990.
Photo of Bev

Bev, Champion

  • 3287 Posts
  • 1462 Reply Likes
We can't even begin to help you until we know where the problem is. Now it MAY be congestion on your beam but, if your speeds are that slow at any hour, that's unlikely. You refuse to do what's needed to narrow down the cause so, that leaves canceling and paying the ETF or living with it as it is.
Photo of cinderhill

cinderhill

  • 24 Posts
  • 6 Reply Likes
thanks Bev. I think it's kind of strange, that on the first day I am on my first month this happens. I did not happen for the last 3 days. I am just really tired with tinkering around, shouldn't be doing this, and all the buttons I see on the modem is a reset button. And when you are in the middle of an earthquake, do you really still have to measure how much it is on a Richter scale? I already know. And is there anything else to do beyond this list? (from viasat)

Restart your router. Just unplug it, wait a minute, and plug it back in. This simple fix can solve a remarkable number of problems! Still having trouble? Read on ...

Check your speed both ways: Do a speed test over your Wi-Fi, then do it again with your computer connected directly to the modem via Ethernet cable. If there’s a big difference (wired is much faster), that could point to a problem with the router.

Check your router’s location. Putting the router in a central location to your devices is always a good idea, as is getting it on a higher shelf if possible. Make sure it’s not too close to other connected gadgets, like baby monitors or smart TVs, which can cause interference.

Make sure your router is running the latest software (known as ‘firmware’). Check the help center of your router’s manufacturer on how to do this. Typically it involves logging into the router’s admin page, usually by entering 192.168.1 into the address bar and logging in with info found on the back of the router (often it’s as simple as ‘admin’ and ‘password.’)

Extend your network. If you’ve got ‘dead spots’ in your house where the router just doesn’t seem to reach, you can buy a network extender. These are available online or in electronics stores for as little as $30 or $40. They can boost the signal from your primary router to reach areas of your home that aren’t well covered.

Upgrade your hardware. If your router is more than five years old, it may be time to upgrade to something newer with the latest technology. First, read reviews and compare prices on a site like 
Photo of Bev

Bev, Champion

  • 3287 Posts
  • 1462 Reply Likes
The app can also tell you if there is a dish to modem problem or a dish alignment issue. I know it's a hassle sometimes to track down problems, but if you have Priority data remaining, speeds should not be that low and, off peak, even out of data should be better than 1 Mbps.

I've had to work through similar problems myself and, I will be among the first to tell you that the call center, tier 1 support is not always the best. We shouldn't have to push and send emails to Viasatlistens@viasat.com to get to tier two and three but, we do. Anymore, I just get on the twitter page and message them or, send an email if I can wait a day or two for a real person to reply. 

Twitter: https://twitter.com/ViasatInternet
Photo of cinderhill

cinderhill

  • 24 Posts
  • 6 Reply Likes
I never have seen 1 Mbps. Most ever I have seen in the last 3 days since I started with Viasat is in the 600 kb range. And now as I said around  13 - 134 kb. You made me aware that there is something terribly wrong going on here. Switched to Verizon for a minute and boom, it was up to 4.5mb! Their website wasn't moving at all right now, I saw the spinning wheel for 5 minutes, trying to look at my stats. What a loser company!  This is theft they are committing, stealing our money and not giving back any service in return. I will see if there is a way I can get data beyond 15 GB through Verizon, and then will bail out of Viasat. Thanks for your help, really appreciate it.
Photo of cinderhill

cinderhill

  • 24 Posts
  • 6 Reply Likes
I turned off the computer. Went for a walk. Came back one hour later, turned computer on again and it is humming along just fine, in fact I see download speeds of 4.5 mb, which I see for the first time. So pretty much all day i was for no reason whatsoever throttled by something. And the hindrance is gone, for now. Is this to be expected being on Viasat?
Photo of Bev

Bev, Champion

  • 3287 Posts
  • 1462 Reply Likes
It is possible they were working on your gateway, the ground station for your beam. There might have been a problem with the traffic shaper, could have been due to work on network optimization for your beam. Lots of possible reason, most of which they never tell us.

They do try to post here if a gateway is down or going down for some reason (usually severe weather) but,  that's about it.

My point is, if your speeds are in the gutter all day, every day, get to calling, emailing and digging for the cause. I know it can be a pain but, each time a problem is found and corrected Viasat people learn something and, often so do you. :)

Yes, I know I can come off as something of a schill but, the truth is, I've had internet form this company (or WildBlue before they bought WildBlue) for 15 years and, if it can go wrong, it's probably happened to me form equipment issues to gateway issues, account settings, billing errors, you name it, it's bitten me at one time or another.

I've had both residential and business accounts, every plan for WildBlue Classic through Unlimited Silver. Yes at one time, i had to live with a measly 7.5 GB on a 30 day rolling total. Even back then I blasted through that in no time and, upped my plan to 17 GB (The maximum at that time.) Now, I've got 150 Priority and, I've burned 140 of it with 19 days to go before it resets. I know where the data went and, there is a 20 GB download I need to do but, it's going to wait because I don't want to be depriortized for that long and, I do have two more updates I absolutely have to do. Each will be between 1 and 3 GB so about 5 of my remaining 10 GB there and, only 5 for everything else, I won't make it this month and, my speed will tank during prime time but, off peak I'll be okay.

If it isn't okay off peak, I'll be emailing and calling and, working through all of the steps to find the problem and, the people that can identify the problem and, correct it or, at least get a fix in the works even if it takes a while.
Photo of cinderhill

cinderhill

  • 24 Posts
  • 6 Reply Likes
thanks Bev, lots to digest what can go wrong. What I see this morning: it's back to same old crawl as during the day yesterday. I don't think I really want to bother with anything like this, I am paying for a service that doesn't work as advertised. And I will refuse to pay for bailing out. No way. Oops, just lost my credit card.
Photo of Steve Frederick-VS1/Beam314

Steve Frederick-VS1/Beam314, Champion

  • 3130 Posts
  • 2014 Reply Likes
You might think that will work, but bill left unpaid go through the collection process, collection agencies and could result in you getting a visit from the local sheriff.

The other option would be for you to send that email to the corporate Media Team at viasatlistens@viasat.com and get the help you really need.
Photo of cinderhill

cinderhill

  • 24 Posts
  • 6 Reply Likes
well yes, I am (and have been) documenting what's going on and will contact  the corporate media team  and will let them know and will give them my list.  Visit from the local sheriff? hahaha if that would be the case, every single sheriff in the US wouldn't be doing anything BUT visit people who are not paying their bills ROFL 
Photo of MEM

MEM

  • 121 Posts
  • 42 Reply Likes
Steve,

It does not work quite like that.

First, Viasat would have to sue her in Arizona presumably in small claims court.
Viasat would probably have to send a lawyer but she would not need a lawyer.
She has indicated she is in a very remote location of AZ. It might not be cheap for Viasat to send a representative to the end of the earth. This gives her a great tactical advantage.

In many states, the Small Claims Judge is elected by the local population. I do not know if that is the case in AZ. In any case they tend to favor local litigants against out of state litigants. This is another tactical advantage,

This does even take into account that the facts would seem to indicate she is right not to pay a cancellation fee, given the short tenure of her use. If you think Viasat's contract is iron clad, you would be wrong.

It would not be worth it tor Viasat to pursue this, unless they were trying to prove a point.

In any case, if it got so far as a trial, and if the judge ruled in Viasat's favor, then she could pay the cancellation fee at that time with no credit or other consequences.

Or she could pay now and forget about it. It does not sound like she is going to take that option.
Photo of Steve Frederick-VS1/Beam314

Steve Frederick-VS1/Beam314, Champion

  • 3130 Posts
  • 2014 Reply Likes
MEM is now claiming to be a lawyer. What next?

BTW, I did stay the past few nights at a Holiday Inn Express...
Photo of MEM

MEM

  • 121 Posts
  • 42 Reply Likes
Since you are clueless to what my credentials are, your comment is baseless, just like so many other comments of yours.
Photo of Jim16

Jim16

  • 2453 Posts
  • 2180 Reply Likes
We are not clueless, we know what you are.
Photo of Deku (The #1 Hero Data Saver)

Deku (The #1 Hero Data Saver), Champion

  • 931 Posts
  • 505 Reply Likes
all imma gonna say is this... at least you have some sort of internet... and are able to get online onto the forums and contact us onto here... either that or you can just go without internet and stuff... just my opnion... my question is... how on earth are you able to get onto the forums??? 

plus... its summer break also... so all the little kiddies will be using the internet which will cause for network congestion and so on... also... its going to be memorial day on monday... (i think) plus... there will be LOADS of people online watching movies and so on... or playing video games online (like me) so yeah... memorial day WILL BE A LONG DAY!!! @>@ IMMA ALREADY PREPARED!!! :D imma gots my nintendo switch charging and stuff :3 and my aukey 30,000 mah battery bank charging already :3 and stuff :3

plus... during peek hours from 5pm to 2am (or was it 3am) is when itll get REALLY slow... well for me... its just been fine onto my end :3 but... somewhat slow a wee bit but not too much... so i just watch my animes ive downloaded and just watch them onto my xbox one and just enjoy my anime while drinking my soda and smoking a ciggy :3

soooo despite all of what i said... could be related to this... BUT!!! like i said... you can either be with the slow speeds and trying to help us figure out what your problem is... OR you can just go without internet...  (not trying to be rude or nothing... BUT!!! just stating facts though :3  )
Photo of Jim16

Jim16

  • 2453 Posts
  • 2183 Reply Likes
Very well said Deku.  MEM will be a crusader for us stupid Viasat customers who are being  treated like sheep.  We can't be happy because MEM says so. And cinderhill is being a martyr and will spend thousands of dollars instead of cancelling just to prove a point.  Incredible. 
(Edited)
Photo of MEM

MEM

  • 121 Posts
  • 42 Reply Likes
Go to Facebook if you want to post idiotic comments. Facebook is designed for people like you who think what you had for breakfast is important. This forum is not for people like you, whose fragile ego needs to see their moniker in print. 1782 posts and nothing constructive to say. Get a life. Maybe even get a job.

This forum is designed to solve problems for those who really have problems.
Had you been around when the previous forum existed , you would know what I mean. Kudos to Matt, the Viasat employee who answers questions and tries to help, unlike you. 

For example, a person recently simply asked the question about the amount of the cancellation fee. Although you and other mega posters felt compelled to say something (actually anything), Matt was the only one to answer her question with the simple reply "$15 / month remaining in the contract." Compare that with your unrelated know it all defensive answer.

Since you are so happy with Viasat, why not just shut up and enjoy your service.
Seven percent of residential customers have signed up for this forum, so it is by no means representative of residential customers views. Of this seven percent, you and some other ego driven mega posters have hijacked the forum.

Let's get back to the intent of this forum which is to solve problems for those in need instead of trying to impress us with your self proclaimed knowledge.
Photo of Stephen Rice

Stephen Rice, Champion

  • 2785 Posts
  • 1451 Reply Likes
I'm having fruit for breakfast.
Photo of MEM

MEM

  • 121 Posts
  • 42 Reply Likes
I actually find your comment funny.
Photo of Jim16

Jim16

  • 2453 Posts
  • 2183 Reply Likes
"Seven percent of residential customers have signed up for this forum, so it is by no means representative of residential customers views. Of this seven percent, you and some other ego driven mega posters have hijacked the forum."

So that's the mathematical clap trap you came up with.  Impressive.

 
Photo of Stephen Rice

Stephen Rice, Champion

  • 2785 Posts
  • 1451 Reply Likes
Jim, what did you have for breakfast? Until you let us know, anything you say is irrelevant.
Photo of MEM

MEM

  • 121 Posts
  • 42 Reply Likes
Math is not clap trap. It is not my fault that you are mathematically challenged, Jim.
Photo of Jim16

Jim16

  • 2453 Posts
  • 2183 Reply Likes
I haven't had breakfast.  Maybe that's the problem Stephen.  We are thinking of going to a local winery for an early lunch and class of "something".  Math makes me thirsty...
Photo of Old Labs (VS1-329-L12FZ)

Old Labs (VS1-329-L12FZ)

  • 4281 Posts
  • 4367 Reply Likes
I had a slice of cantaloupe, but then again...

Photo of Jim16

Jim16

  • 2453 Posts
  • 2183 Reply Likes
"Seven percent of residential customers have signed up for this forum"
"there are 12,789 forum members"
"there are 577,000 residential customers"

Must be that new math....  It would be correct if we were talking about cantaloupes.
(Edited)
Photo of Deku (The #1 Hero Data Saver)

Deku (The #1 Hero Data Saver), Champion

  • 931 Posts
  • 505 Reply Likes
@MEM ummmm just so ya know... i dont have to do what you tell me to do :/ imma just trying to help other people out... but yet... this is the way i get treated by a person onto this forum... just wow... i feel bad now ;-; maybe... i should just keep quite... so mem can be happy... if imma not posting... its cause of mem made me want to not come back on here anymore... but i will keep checking though... so yall can thank mem for making me want to not come back on here anymore ;-;
Photo of Deku (The #1 Hero Data Saver)

Deku (The #1 Hero Data Saver), Champion

  • 931 Posts
  • 505 Reply Likes
@MEM ummmm just so ya know... i dont have to do what you tell me to do :/ imma just trying to help other people out... but yet... this is the way i get treated by a person onto this forum... just wow... i feel bad now ;-; maybe... i should just keep quite... so mem can be happy... if imma not posting... its cause of mem made me want to not come back on here anymore... but i will keep checking though... so yall can thank mem for making me want to not come back on here anymore ;-;
Photo of Bev

Bev, Champion

  • 3287 Posts
  • 1462 Reply Likes
Deku, your posts are great. Don't let one person cause you to be silent around here - we like you. :)
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 5133 Posts
  • 3175 Reply Likes
I don't mind her.  I just don't understand much she writes.  lol
(Edited)
Photo of Stephen Rice

Stephen Rice, Champion

  • 2785 Posts
  • 1451 Reply Likes
I like Deku's posts. She makes more sense than 99% of the people who come to this forum.
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 5133 Posts
  • 3175 Reply Likes
Including your posts! :)
Photo of J&J

J&J

  • 1788 Posts
  • 1081 Reply Likes
Deku has raw honesty, that's the truth that some cannot tolerate.  
 
Photo of Old Labs (VS1-329-L12FZ)

Old Labs (VS1-329-L12FZ)

  • 4281 Posts
  • 4367 Reply Likes
Calm down ...

MEM was addressing Jim16... Jim16 can take it as well as dish it out ;)
Photo of Stephen Rice

Stephen Rice, Champion

  • 2785 Posts
  • 1451 Reply Likes
MEM is just upset because he didn't have any fruit for breakfast.  I had pineapple.  He probably doesn't like anime either.
Photo of cinderhill

cinderhill

  • 24 Posts
  • 6 Reply Likes
Deku, just got one question for you: Would you pay $ 100 for the same Hamburger you can have next door for $ 5? Probably not. And that's my point. I can get the same slow speed that I am getting  with Viasat with my old company for $ 45 a month. Viasat promises a different service. It's not about having access at all, it's having quality and quantity and false advertising and cheating on customers. Right now I am having 3 service providers, one of them being Verizon wireless. I am paying about the same price for having phone service including free access to/in Mexico/Canada, 15 GB Unlimited at speeds Viasat customers can only dream of, another 15 GB using my phone as a hotspot. If I add a tablet I get another 15 GB (45 all in all), for an additional $ 20 per month, which beats the 35 GB i have with Viasat. And all of this for the same price as Viasat Bronze 12. That's what I am looking at right now as an alternative to Viasat's thievery. And yes, maybe I do pay the $ 15 a month for the next 2 years which adds up to $ 350 and get out of here. Viasat's loss will be much greater: I am the guinea pig in my area trying out Viasat. Already got a call from some Hughes users asking. I told them to not even think about connecting with Viasat. So, if I prevent 50 neighbors from switching to viasat, this is what Viasat will be losing: $ 1500 roughly per customer per year  times 50, that's $ 75 000 a year. that's a bit more than the $ 350 I am losing. In the end it's the satisfied or unsatisfied customers who have the power.
Photo of Jim16

Jim16

  • 2453 Posts
  • 2183 Reply Likes
You know 50 people who will now not subscribe to Viasat?  We have some really important people on this forum! (   Or more clap trap.)
( P.S.   I think MEM is taking summer school math class)
(Edited)
Photo of cinderhill

cinderhill

  • 24 Posts
  • 6 Reply Likes
?.... and?  When my neighbors call me and ask for my opinion, I give them my opinion. When you want to buy a new car, and your neighbor just bought the same car, wouldn't you ask him/her? I don't get your comment, maybe I need to eat more cantaloupe for breakfast to understand it ;)
Photo of Jim16

Jim16

  • 2453 Posts
  • 2183 Reply Likes
You need to get a switchboard to help with all those calls coming in.  You really do think you are that important.  Not surprised by that.  Please don't send everyone you know away from Viasat.  They will have to shut down their satellite and then what will all of us do?  Use your amazing powers for the good of humanity.  End poverty, hunger, create world peace, but please leave Viasat alone, we beg you o' powerful one! 
Photo of cinderhill

cinderhill

  • 24 Posts
  • 6 Reply Likes
enough groveling at my feet, I allow you to get up again. let me enlighten your ignorance and free you of your delusion. I have about 200 neighbors and we all get together once a month to exchange the latest solar/internet technologies etc. We are a community of people in a very remote extended stretch of land, who rely on each other's advice. I understand, that your limited brain capability cannot fathom this, so I leave it at that.
Photo of MEM

MEM

  • 121 Posts
  • 42 Reply Likes
Jim16 "CHAMPION"
Another one of your unnecessary posts trying to pick a fight. 
This time with cinderhill.
I wonder how obnoxious you would be if you were not anonymous?
Photo of Jim16

Jim16

  • 2453 Posts
  • 2183 Reply Likes
Yep, I was right. You really do think you are important.
(Edited)
Photo of MEM

MEM

  • 121 Posts
  • 42 Reply Likes
Jim16"CHAMPION"
Can you please just shut up?
You continue to sabotage the intent of this forum.
Photo of Matt B

Matt B, Viasat Employee

  • 992 Posts
  • 493 Reply Likes
This thread has devolved into arguments and personal attacks.  Locking it.  

Keep it civil people!  

cinderhill, I'm sorry you've had a bad experience with our service.  If you haven't yet, please contact us at ViasatListens@viasat.com.  We (Brad, Diana and I) are located at the corporate headquarters in Denver, and have much more access and permissions that any agent you'd speak to via phone.  Contact us, let us work with you to solve the issues you're encountering.

This conversation is no longer open for comments or replies.