Signal Quality?

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  • Updated 4 years ago
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Today when my installer was here he hooked up his laptop to my modem and went to a website I guess to check the signal quality of the dish to see if it was getting the best signal possible...Can I the user have access to that site too see how good my signal is? he said my signal was about a 7 and should be about a 9 when it is sunny outside! Also my installer didnt drive a exede vehicle or directv he just drove a ford truck and he had on a shirt and jeans! He said he was contracted out! But if anyone has that website I would love to have it! Thanks!
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mferner

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Posted 5 years ago

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A. Everett Neuman

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Hi mferner,
There are special codes and passwords for the licensed installer to use while setting up some of the deeper settings and your account info.

If you want to check the current power/ stats of your modem/ dish use this any time you need to:
http://192.168.100.1/?page=modemStatus

Just click the link and it will show your modem's live status. If you notice anything you don't understand, just ask.

Hope it helps,
Everett
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mferner

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Thanks
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ExedeEmerald

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Hi mferner, Our installers are contracted by 3rd parties such as dealers in your local area. They will not always drive a company vehicle for that dealer but use their personal vehicle. The link that Everett shared should give you the information you are asking for. If you have any other questions please let me know. =) 
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mferner

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Thanks My modem signal is 7.8 DB Now! I wasnt the happiest with the way they put in the dish it was beeping and all but they didnt even move it slowing to try and get the best signal but so far other than a rain storm I havent had any problems surfing the web!
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Old Labs (VS1-329-L12FZ)

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Whatever you do don't let my pal Everett talk you into the Pringles can trick - I tried it and all I get is the Dog Channel - the dogs are happy, I'm not ;)
(Edited)
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mferner

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ha ha ok
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Elijah Jackson

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My installer put up the satellite directly in front of a willow tree.  my signal strength is variable and my connection cuts in and out.  Would this inhibit signal strength and should i call to have it moved to a better location?  Why would someone put in the satellite directly in front of a tree???


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Steve Frederick-VS1/Beam314, Champion

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Trees do block or drastically reduce your signal strength. You would be best to have the dish moved to a location that has a clear view of  the satellite. Send a n email to exedelistens@viasat.com with your account information and a phone number. One of the moderators will help you get this fixed.
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Exede Lindsey

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Hello Elijah, that is strange that your installer would install your dish facing the trees. If there is not a clear line of sight, you can still gain access to the internet but signal quality may fade in and out which could cause intermittent connectivity along with some other issues. I would suggest to allow us to set up a new service call to send a tech out and review the install and possibly adjust if necessary. You can either call our Customer Care line at 1-855-463-9333 or you can send your account and contact info to exedelistens@viasat.com. Thank you. 

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