Should I move to a Gmail account?

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I've been sending spam to the spam folder for quite awhile now and have yet to see any reduction of incoming spam. What measures (if any) are you taking to address this problem?
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Jim Carpenter

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Posted 2 years ago

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Brad, Viasat Employee

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Hello Jim

Our email client Zimbra will improve spam settings based on doing exactly what you are doing. Unfortunately it is a process that'll take time to build up over time. It will only improve when it gets examples submitted and flagged as spam. 

With that said, you can be sent emails from companies online by a multitude of ways. If you order something online a lot of times you are automatically enrolled in newsletters and offers unless they are manually opted out. Some like Amazon and a hobby site I use generally will email me something like "You have excellent taste! Here's __ items related" where just simply looking at a few things generated an email.  So simple transactions, online contests, signing petitions, registrations to sites all will generate emails which vary in intensity of how many you get each week.

With this in mind, it might be slightly tedious but it is effective, you can go into some of these "repeat offender" emails and unsubscribe (it's incredibly easy to "subscribe" to solicitations without realizing it). That alone will cease future solicitations. You can also block senders from emailing you as well.

The wildblue/exede email is a complimentary email service that customers are not charged nor required to have. We offer it as customers want to have a free email with us. Some of our customers do opt for a 3rd party email provider like Gmail or Yahoo as they are not tied to an email address associated with their internet provider. 
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Jim16

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I would recommend that you change over to Gmail.  I find it handles spam extremely well.  But... if you are getting a LOT of spam then you need to figure out why this is happening.  I get about 6-10 spams in my Gmail spam folder a day.  By spam, I mean things like "Russian girls that want to meet you" or "urgent, please open" or miracle pills that my wife would like me to use.  The most important thing NOT to do is to go into the email and unsubscribe. This tells the spammer that the email is a real one and has a person attached to it. ( And yes, you should unsubscribe from emails from businesses like Younkers or Home Depot, etc. if you have had on-line dealings with them, but be aware that bad spam can also come that looks like a real company that you have dealt with on-line,).   Another problem  is sending out mass emails.  If you are getting a newsletter from a club or a monthly update from your "My Little Pony" group, make sure they are sending it out to all the recipients as a BCC.  This will hide everyone's email.  If it isn't hidden, your email could end up in hundreds of peoples computers, one of which just might have a bug that uses your email.  Having an email client that sends your spam to a folder is nice, but it doesn't solve the problem, it just hides it.
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Brad, Viasat Employee

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To clarify, Jim is absolutely correct: unsubscribing should be like for things like Amazon, Restaurants, and other legitimate businesses and not for any spam that appears to be a phishing attempt or dating/adult solicitations (those should be flagged/deleted), Thanks for the input Jim! 
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Martin Seebach

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It makes things simpler to keep another account. It is a good idea to keep an online mail account that is not dependent an any other service or subscription. I've used mail.com since 95 or 97 and it has been great. I also keep a gmail account.



Satellite web is what it is and most who have no other choice simmer quietly. I don't :)) Today and yesterday my connectiion has rarely gone over dialup 56k. Ain't that special? A few months back I commented 'slower than a dead snail.' The snail didn't die and here it is covered in bits and bites with occasional nibbles.  I would like to upgrade the amount of data but am concerned with cost. The teaser 50/mo has now stabilized much higher than 50. The only option(s) will at least double subscription price and bring total to about 150/mo. While nice to have it in the house there are plenty of low to no cost wifi spots throughout San Jose and it isn't all that far.
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GabeU, Champion

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@Martin Seebach,

Just out of curiosity, how does the second part of your post relate, in any way, to the subject of this thread?  
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wm4bama, Champion

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Spammers use a random "From" generator to fool many email server's spam detectors/filters.  The Zimbra server does use the info we move to the spam folder and it works for short periods of time until the spammer changes their "From" ID to a new one..if you log into your email account and hover the mouse pointer over the "From" column for a few seconds you'll see how it works...spam mail will have a string of upper/lower case letters and numbers that they change every few days, so it fools the Zimbra spam filters until the new spam messages are moved to the spam folder, then it starts all over again.. Zimbra needs to add filters that detect those long variable "From" ID's..

Gmail has those filters installed so we see very few (I've seen none) spam.  I use my Gmail account for all my money-related email, like banking, credit cards and e-billing...and use the Zimbra email address for all my other email needs.

That makes me feel more like I do now than awhile ago...☺☺☺
(Edited)
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VeteranSatUser, Champion

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I use Gmail for everything. Makes it simpler. And if I ever drop Viasat, I won't lose my email address!
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Brad, Viasat Employee

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Our email used to be through Gmail. Unfortunately about 2 years ago Google terminated email support for ISPs so we had to change clients to to the current company we have today.

Without interjecting too much of an opinion, I will say that Google was very good at what it did as an email client and it was pretty far ahead on quality, spam control, support, etc. 
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VeteranSatUser, Champion

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Never had a problem with Viasat's provided email prior to the switch. I had transitioned to Gmail anyhow before that, but I know after the switch a lot of issues cropped up for people. And that has to be frustrating to Viasat, because I know it is out of their control!
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David S.

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The problem with Internet Service Provider email is that when the day comes to switch providers you can't keep your email from your old ISP.
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David S.

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Maybe you could change settings to only accept email if its from one of your contacts. That's how I have my Hotmail setup and I never see any spam get to my inbox folder.
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Brad, Viasat Employee

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For those currently having an issue with your wildblue.net emails please log out of the email platform and log back in. Synacor (whom we use now) migrated to a new platform and users that stayed logged in may not have been able to get or send emails. 

If you still have issues call us at 855-463-9333