• 1
  • Problem
  • Updated 2 years ago
  • Acknowledged
OMG!  I was just told by a customer service rep that he was not going to DEBATE with me wether or not I paid my bill and what my thoughts are on Exede service.  I called into to change my service because it did not matter how many gigs I purchased, the service was used up in 10 days and was super slow.  I was told to do it online, so I did and because I was unsure I picked the wrong thing so it placed a hold on my service plan change.  I called back to day to ask why and now they want me to pay for an entire month of 30 gigs when I now only have 12.  I was put on hold for 30 mins and never got a response.  I called back and the A-Hole on the phone basically told me TOO BAD, so I told him where to go and now I am back on hold waiting for a supervisor.  AllI can say is I'm Shocked!
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Ets Stanford

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Posted 2 years ago

  • 1
Photo of CyberGhosT


  • 26 Posts
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Put a hold on your card, have the bank suspend it, remove the hold after you have clarified your plan and charges with Exede. (just to be safe)
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Exede Lindsey

  • 1827 Posts
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Hello Ets, 

Thank you for reaching out to us regarding your customer service experience. We truly apologize for the inconvenience, I’m sorry you had to experience this. Please send your account and contact info to so we can further look into this situation for you and get this problem taken care of as soon as possible. Thank you