Restricted speeds

  • 1
  • Problem
  • Updated 5 years ago
  • Acknowledged
  • (Edited)
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Problem acknowledge. Email provided for assistance. No need for further response.

We used to be able to browse on restricted speed past our limit. Now, good luck. So new users, or if you're thinking about getting exede, this is what you'll be having if you are a moderate to heavy user of internet. Have fun! :)




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Cedius

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Posted 5 years ago

  • 1
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James Morris

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It looks to me that this is a screenshot of a Verzion LTE connection not a Wifi connection to Exede except for the ping time.
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Cedius

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I posted the pic from my phone, This is from Exede. How do I know? Because I disconnected my phone from the Wifi shortly after to even be able to browse the web. 
(Edited)
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Cedius

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For clarification, here is my LTE connection, for those who doubt the authenticity of my original picture.
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JEP

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Curious, because some users are reporting this problem as recently fixed on the WildBlue/Exede forum.  Maybe the fix is being performed on a per beam basis. ???
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Cedius

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This is what my restricted speed used to look like. Notice the date. Which was very doable. Above, like I posted is not even applicable in today's internet.
(Edited)
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Cedius

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I'd be curious to know JEP. However, this has been happening for a while now.
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James Morris

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I was curious because I have a Wifi indicator on my phone when I am using Wifi.
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James Morris

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I was curious because I have a Wifi indicator on my phone when I am using Wifi.
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Cedius

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I removed it from Wifi to be able to even connect to upload it. That is why you see no wifi indicator. I posted the LTE screenshot for proof above. 
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Exede Kimberly

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Hello Cedius, we have been working hard to boost the performance during DAP status and many have seen good results from these recent network tweaks. However, we are still working to reach everyone so please bear with us and you should see improvements soon. Until then, if you'd like, I can review your account and make sure everything is squared away for you.
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Cedius

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That would be great Kimberly. Because definitely this is frustrating.
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Exede Kimberly

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Sure thing. Please send in your account information to exedelistens@viasat.com and I will take a look.
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LorrieL, Champion

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Cedius, I don't understand why you are spending all this time and energy on the issue of how slow your speeds get when you go over your limit?  I thought that the point was that there is an allowance and you try to stay within those limits, which would solve your problem entirely. Esp if you are a mod to heavy internet user I would think it would be important to you not to have your speeds slowed at all.  But perhaps your situation is such that you can't afford a larger allowance and so you know you are always going to spend a certain amount of the month with slowed speeds due to going over your limits?  
Funny how people can look at the same situation so differently.  I live on a small fixed income, so can't afford more than the least expensive plan with the lowest allowance...so I spend my energy on trying to never exceed my allowance.  This works better for me than worrying about whether I think I am being slowed more than I "should" be after I have used up my allowance.
  And I am definitely a moderate-heavy internet user if you look at the amount of time I spend online and how important the internet is in my life.
If you do find yourself frequently going over your limit and simply can't afford to get a plan with a higher allowance, I can see why slowed speeds concern you more than they do me, but I wouldn't assume that a whole lot of exede internet users are going to be as concerned as you are.
From exedeKimberly's reply, you are in luck in that Exede does want to help customers who have this problem.  Is it in the exede service agreement that Exede customers are supposed to have  average minimum speeds at a certain number even when they have exceeded their allowance?  
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Cedius

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Some people actually use the internet the way it is intended to be used. I can't help it that I use the maximum plan halfway through the cycle. I feel I can vent and complain  because I pay for it, and it is my right to not use them in the future for this reason.  In this day and age, data is everywhere on the net and that is what the internet is used for. 
(Edited)
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Matt Mullis

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New user here but I hit my first restricted speed today (no notice, no warning...just couldn't figure out why things were crawling). 

I just ran a speed test and my 12/3 package is now running at 2/2 which is still VERY doable. While I'm upset I'm not getting the 20/4 I was previously Exede was well within their rights to throttle me to a slower level.  I just need to work towards doing larger downloads after midnight. 

Also, I'm on the freedom unlimited plan....which isn't unlimited at all (marketing terms are shady). While it's not perfect it IS the best around so I'm trying to keep things in perspective. 

Cheers
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Old Labs (VS1-329-L12FZ)

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Matt,

Thanks for that information. Your observations are the first empirical evidence I've seen which give some indication of what actually happens on reaching your "virtual' data limit on the Freedom Plan, if I'm interpreting them correctly  - some things are more "virtual" than others. If your experience is representative on the Freedom Plan, I'm impressed and I would jump to it in a heartbeat if it were available on my beam. Unfortunately for me, it's not and my only option would be to drop my subscription to Exede via the NRTC and re-enroll with ViaSat directly - in my beam that would only provide 6 months of temporary relief with the "big bang bonus bucks" promo that's currently being offered. Because of that and so as to keep my longer term options open, I've decided to simply wait it out and see what happens next or when the new satellite is launched.

Looks like ViaSat has some work left to do on notifications when reaching the "virtual" 150GB data cap.                            
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Alex, Viasat Corporate Communications

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Matt, that's not right. If you're on Freedom, you should not be in restriction even if you passed 150GB. Can you ping us at exedelistens@viasat.com so we can look into it?
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Matt Mullis

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Alex, I sent you guys an email and left you my contact info if you'd like to contact me directly.

Cheers

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